---
title: "Use Reply To Email as the Ticket Requester | BoldDesk"
description: "Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use this function."
url: "https://www.bolddesk.com/faq/when-creating-a-ticket-in-bolddesk-can-we-use-a-reply-to-email-address-as-the-requester"
last_updated: 2026-07-22
---

-   Back to [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing) Categories

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# When creating a ticket in BoldDesk, can we use a reply-to email address as the requester?

Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use this function.

Navigate to Admin -> Support Emails -> “Use the ‘Reply To’ email address for creating contacts”

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