---
title: "What Is BoldDesk? Customer Support Software | BoldDesk"
description: "Learn what Bolddesk is, how it works as a modern help desk software, and how it helps teams manage customer support efficiently every day."
url: "https://www.bolddesk.com/faq/what-is-bolddesk"
last_updated: 2026-07-16
---

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-   Category : [General](https://www.bolddesk.com/faq/general)

# What is BoldDesk?

BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to tickets, collaborate with customers and teammates, automate repetitive tasks, auto-assign tickets to agents, collect customer satisfaction feedback, make informed decisions using in-built reports and improve customer service.

### Recent Posts

-   [Are private tickets visible to Contacts/Customers?](https://www.bolddesk.com/faq/are-private-tickets-visible-to-contacts-customers)

-   [What is BoldDesk?](https://www.bolddesk.com/faq/what-is-bolddesk)

-   [Can Custom Domain be mapped to Customer Portal?](https://www.bolddesk.com/faq/can-custom-domain-be-mapped-to-customer-portal)

-   [Can a not logged-in user view tickets?](https://www.bolddesk.com/faq/can-a-not-logged-in-user-view-tickets)

-   [Can I change the Resolution Due Date of a ticket?](https://www.bolddesk.com/faq/can-i-change-the-resolution-due-date-of-a-ticket)