---
title: "What is a contact group? | BoldDesk"
description: "Learn what a contact group is in Bolddesk and how grouping contacts helps manage access, notifications, visibility, and support workflows."
url: "https://www.bolddesk.com/faq/what-is-a-contact-group"
last_updated: 2026-03-11
---

-   Back to [Contact Group](https://www.bolddesk.com/faq/contact-group) Categories

-   Category : [Contact Group](https://www.bolddesk.com/faq/contact-group)

# What is a contact group?

A contact group is an entity to group related contacts/users. You may also consider a contact group as a company that have user/contacts grouped underneath.

### Recent Posts

[Are private tickets visible to Contacts/Customers?](https://www.bolddesk.com/faq/are-private-tickets-visible-to-contacts-customers)

[What is BoldDesk?](https://www.bolddesk.com/faq/what-is-bolddesk)

[Can Custom Domain be mapped to Customer Portal?](https://www.bolddesk.com/faq/can-custom-domain-be-mapped-to-customer-portal)

[Can a not logged-in user view tickets?](https://www.bolddesk.com/faq/can-a-not-logged-in-user-view-tickets)

[Can I change the Resolution Due Date of a ticket?](https://www.bolddesk.com/faq/can-i-change-the-resolution-due-date-of-a-ticket)