---
title: "What happens when an agent responds to an email | BoldDesk"
description: "The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does not change the ticket"
url: "https://www.bolddesk.com/faq/what-happens-when-an-agent-responds-to-an-email-notification"
last_updated: 2026-02-19
---

-   [Back to Email Based Ticketing Categories](https://www.bolddesk.com/faq/email-based-ticketing)

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# What happens when an agent responds to an email notification?

The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does not change the ticket’s status; instead, it maintains the ticket’s current status.

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