---
title: "Send Escalation Emails to Multiple Agents | BoldDesk"
description: "Yes, by configuring SLA Policies you can set up multiple agents in the escalation emails. Mails can also be sent to the group."
url: "https://www.bolddesk.com/faq/is-it-possible-to-send-an-escalation-email-to-multiple-agents"
last_updated: 2026-07-22
---

-   Back to [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing) Categories

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# Is it possible to send an Escalation email to multiple agents?

-   Yes, you can set multiple agents in the escalation emails using the SLA automation triggers, and you can also send Agent group emails.
-   You can send multiple levels of escalation based on hierarchy, such as lead and managers.

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