---
title: "How to Create a Private Ticket Using Email FAQ | BoldDesk"
description: "Discover whether it is possible to create a private ticket via email in Bolddesk and learn how internal email based ticketing works securely."
url: "https://www.bolddesk.com/faq/is-it-possible-to-create-a-private-ticket-via-email"
last_updated: 2026-07-17
---

-   [Back to Email Based Ticketing Categories](https://www.bolddesk.com/faq/email-based-ticketing)

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# Is it possible to create a private ticket via email?

Yes, it is possible to create a **private ticket via email** in BoldDesk by using the **#private** command in the email body. When this command is included, the ticket created from that email will be marked as **private**, making it visible only to agents and hidden from the customer portal.

This feature is part of BoldDesk’s **email actions** functionality, which allows users to control ticket properties through specific commands in email content.

For more details, refer to the official guide: [Email Actions – Update Ticket Properties via Email](https://support.bolddesk.com/kb/article/633/email-commands-to-update-tickets-via-email-in-bolddesk).

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