---
title: "Add an Email Response as a Private Ticket Note | BoldDesk"
description: "All email actions, including new ticket creation and responses are publicly visible and easily accessible."
url: "https://www.bolddesk.com/faq/is-it-possible-to-add-an-email-response-as-a-private-note-instead-of-a-public-comment"
last_updated: 2026-07-22
---

-   Back to [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing) Categories

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# Is it possible to add an email response as a private note instead of a public comment?

Yes, BoldDesk allows you to add an email response as a **private note** using specific email actions. To do this, include the following syntax in the body of your email:

#private

When this tag is used, the content of the email will be added to the ticket as a **private note**, visible only to agents and not to the customer.

For more details and other supported email actions, refer to the official guide: [Email Actions – Update Ticket Properties via Email.](https://support.bolddesk.com/kb/article/633/email-commands-to-update-tickets-via-email-in-bolddesk#event:-email-reply)

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