---
title: "Is it necessary to login for viewing the tickets? | BoldDesk"
description: "Learn whether it is necessary to log in to view tickets in Bolddesk and understand how customer access permissions are managed securely."
url: "https://www.bolddesk.com/faq/is-it-necessary-to-login-for-viewing-the-tickets"
last_updated: 2026-03-11
---

-   Back to [General](https://www.bolddesk.com/faq/general) Categories

-   Category : [General](https://www.bolddesk.com/faq/general)

# Is it necessary to login for viewing the tickets?

Yes, user should be logged in to view the tickets.

### Recent Posts

[Are private tickets visible to Contacts/Customers?](https://www.bolddesk.com/faq/are-private-tickets-visible-to-contacts-customers)

[What is BoldDesk?](https://www.bolddesk.com/faq/what-is-bolddesk)

[Can Custom Domain be mapped to Customer Portal?](https://www.bolddesk.com/faq/can-custom-domain-be-mapped-to-customer-portal)

[Can a not logged-in user view tickets?](https://www.bolddesk.com/faq/can-a-not-logged-in-user-view-tickets)

[Can I change the Resolution Due Date of a ticket?](https://www.bolddesk.com/faq/can-i-change-the-resolution-due-date-of-a-ticket)