---
title: "Add Private Agent Notes to Customer Tickets | BoldDesk"
description: "Find out how to add internal notes or messages for agents in a ticket in Bolddesk that are not visible to customers or external contacts."
url: "https://www.bolddesk.com/faq/how-to-add-a-note-message-for-agents-in-a-ticket-which-is-not-visible-to-customers"
last_updated: 2026-07-22
---

-   [Back to Tickets Categories](https://www.bolddesk.com/faq/tickets)

-   Category : [Tickets](https://www.bolddesk.com/faq/tickets)

# How to Add Agent Notes Hidden from Customers in Tickets

You can use the Private note option. Private notes added are visible only in the agent portal. No emails are sent to customers nor an update is visible in the customer portal.

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