---
title: "How can I create a private/internal ticket? | BoldDesk"
description: "Only using Agent Portal private/internal tickets can be created. At the time of ticket creation, enable the “Mark ticket as private” checkbox."
url: "https://www.bolddesk.com/faq/how-can-i-create-a-private-internal-ticket"
last_updated: 2026-04-17
---

-   Back to [Private or Internal Tickets](https://www.bolddesk.com/faq/private-internal-tickets) Categories

-   Category : [Private or Internal Tickets](https://www.bolddesk.com/faq/private-internal-tickets)

# How can I create a private/internal ticket?

Only agents have an option to create private/internal tickets using Agent Portal. At the time of ticket creation, enable the “**Mark ticket as private**” checkbox.

![create-private-internal-tickets](https://www.bolddesk.com/wp-content/uploads/2026/04/create-private-internal-tickets.png)

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