---
title: "Deep and Universal Linking for Custom Domains | BoldDesk"
description: "Find out whether deep and universal linking works for custom domains in Bolddesk and how links behave across web and mobile apps securely."
url: "https://www.bolddesk.com/faq/does-deep-universal-linking-work-for-custom-domains"
last_updated: 2026-07-22
---

-   Back to [Mobile App](https://www.bolddesk.com/faq/mobile-app) Categories

-   Category : [Mobile App](https://www.bolddesk.com/faq/mobile-app)

# Does deep/universal linking work for custom domains?

Deep or universal links are only functional with default domains that follow the format of yourcompanyname.bolddesk.com.

Custom domains like support.mycompany.com, are incompatible with deep or universal links.

If an attempt is made to access tickets using a custom URL, the device will redirect to the browser login page instead of opening the ticket in the BoldDesk mobile app.

### Recent Posts

-   [Are private tickets visible to Contacts/Customers?](https://www.bolddesk.com/faq/are-private-tickets-visible-to-contacts-customers)

-   [What is BoldDesk?](https://www.bolddesk.com/faq/what-is-bolddesk)

-   [Can Custom Domain be mapped to Customer Portal?](https://www.bolddesk.com/faq/can-custom-domain-be-mapped-to-customer-portal)

-   [Can a not logged-in user view tickets?](https://www.bolddesk.com/faq/can-a-not-logged-in-user-view-tickets)

-   [Can I change the Resolution Due Date of a ticket?](https://www.bolddesk.com/faq/can-i-change-the-resolution-due-date-of-a-ticket)