---
title: "Can Customers Change Ticket Priority from Portal? | BoldDesk"
description: "No, priority can be changed only in the agent portal by agents. Customer can’t change priority. You can use a custom field."
url: "https://www.bolddesk.com/faq/does-customers-have-an-option-to-change-the-priority-of-the-ticket"
last_updated: 2026-02-28
---

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-   Category : [Tickets](https://www.bolddesk.com/faq/tickets)

# Do customers have an option to change the priority of the ticket?

Yes, customers can change the priority of a ticket from the customer portal **if the admin has enabled the configuration** in the field settings. To enable this:

Go to **Ticket Fields → Priority → Configure for Customer Portal**.

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