---
title: "Customer Contact Management FAQs | BoldDesk"
description: "Frequently asked questions related to contact in BoldDesk. Contact is nothing but a customer or end user account or record."
url: "https://www.bolddesk.com/faq/contacts"
---

# Frequently Asked Questions

#### CATEGORY

-   [General](https://www.bolddesk.com/faq/general)
-   [Tickets](https://www.bolddesk.com/faq/tickets)
-   [Private or Internal Tickets](https://www.bolddesk.com/faq/private-internal-tickets)
-   [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)
-   [Contacts](https://www.bolddesk.com/faq/contacts)
-   [Contact Group](https://www.bolddesk.com/faq/contact-group)
-   [Mobile App](https://www.bolddesk.com/faq/mobile-app)

What is a contact?

A contact is nothing but a customer account/record.

-   [Permalink](https://www.bolddesk.com/faq/what-is-a-contact)