---
title: "Can we disable the creation of email tickets? | BoldDesk"
description: "Find out how to disable the creation of email tickets in Bolddesk and manage which incoming emails can generate new support tickets effectively."
url: "https://www.bolddesk.com/faq/can-we-disable-the-creation-of-email-tickets"
last_updated: 2026-03-12
---

-   Back to [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing) Categories

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# Can we disable the creation of email tickets?

-   Yes, you can disable email ticketing. But this will disable all the incoming email replies/creation activities.
-   Navigate to Admin > Support Emails > Support Emails. Select Disable Ticket Creation from the action menu of the required email.

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