---
title: "Block Email Domains from Creating Tickets | BoldDesk"
description: "Yes, the BoldDesk supports the email blocklists and whitelists. It can be configured Admin > Support Emails > Configuration > Blocklist Email"
url: "https://www.bolddesk.com/faq/can-we-block-specific-emails-domains-from-creating-updating-tickets-via-email"
last_updated: 2026-07-22
---

-   Back to [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing) Categories

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# Can we block specific emails/domains from creating/updating tickets via email?

Yes, the BoldDesk supports the email blocklists and whitelists.

Navigate to **Admin > Support Emails > Configuration > Blacklist Email** text box and enter the required emails/domains to be blocked.

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