---
title: "Send Emails Using Your Own Mail Server | BoldDesk"
description: "Learn how to send emails in Bolddesk using your own mail servers and configure outbound email settings securely for reliable ticket communication."
url: "https://www.bolddesk.com/faq/can-i-send-emails-in-bolddesk-using-my-own-mail-servers"
last_updated: 2026-07-22
---

-   Back to [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing) Categories

-   Category : [Email Based Ticketing](https://www.bolddesk.com/faq/email-based-ticketing)

# Can I send emails in BoldDesk using my own mail servers?

Yes, BoldDesk supports using your own **SMTP email server** to send emails to your customers.

Please note:

-   **Email delivery status will not be recorded in BoldDesk.**
-   To track delivery, you’ll need to check the Sent Items folder of the configured email account.

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