---
title: "Can I add contact/customer to the watch list? | BoldDesk"
description: "Learn how to add contacts or customers to a ticket watch list in Bolddesk so they receive updates and email notifications automatically"
url: "https://www.bolddesk.com/faq/can-i-add-contact-customer-to-the-watch-list"
last_updated: 2026-03-12
---

-   Back to [Tickets](https://www.bolddesk.com/faq/tickets) Categories

-   Category : [Tickets](https://www.bolddesk.com/faq/tickets)

# Can I add contact/customer to the watch list?

No, only the agents can be added to the watch list. To add customers/contact, use the Additional Notification (CC) instead of the watcher.

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