---
title: "Are Private Tickets Visible to Customers? FAQ | BoldDesk"
description: "Learn whether private tickets in Bolddesk are visible to contacts or customers and understand how internal ticket visibility and access rules work."
url: "https://www.bolddesk.com/faq/are-private-tickets-visible-to-contacts-customers"
last_updated: 2026-07-17
---

-   [Back to Tickets Categories](https://www.bolddesk.com/faq/tickets)

-   Category : [Tickets](https://www.bolddesk.com/faq/tickets)

# Are private tickets visible to Contacts/Customers?

No, Private tickets are not visible in the Customer Portal, even if requester is set as actual customers. They will not receive any email notifications also for any updates made by agents.

### Recent Posts

-   [Are private tickets visible to Contacts/Customers?](https://www.bolddesk.com/faq/are-private-tickets-visible-to-contacts-customers)

-   [What is BoldDesk?](https://www.bolddesk.com/faq/what-is-bolddesk)

-   [Can Custom Domain be mapped to Customer Portal?](https://www.bolddesk.com/faq/can-custom-domain-be-mapped-to-customer-portal)

-   [Can a not logged-in user view tickets?](https://www.bolddesk.com/faq/can-a-not-logged-in-user-view-tickets)

-   [Can I change the Resolution Due Date of a ticket?](https://www.bolddesk.com/faq/can-i-change-the-resolution-due-date-of-a-ticket)