The default support email like support@subdomain.bolddesk.com is provided when you set up the BoldDesk account. For finding your instance default support email address refer to

Email forwarding is a feature that allows you to automatically forward all incoming emails in one account to another. Using this feature, you can convert

DKIM (Domain Keys Identified Mail) is an email authentication system that allows the recipient to confirm that an email was sent and approved by the

The Sender Policy Framework (SPF) record is a DNS record that validates the domain name from which email messages are delivered, thereby preventing spoofing and

You can manage and customize all of the email notifications that are sent from your BoldDesk portal. Enable/Disable Email Notifications: Go to Admin page Open

When handling emails, there are lots of opportunities for spam attackers to pollute your inbox, or in some cases, you may wish to allow only

For each incoming email of your support inbox, a new ticket will be created or reply will be added to the existing ticket. Spam detector

To change the display name of your email’s display name, follow the given steps: Go to Admin module > Support Emails in the Settings page. Click

In some cases, your support agents may have direct contact with your customers; as a result, they will send support email requests to the agent

If you do not receive email notifications from the BoldDesk, check the following things to determine the causes: Ensure that you have enabled email notifications