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Contact and Contact Group Overview

Contact Contact is nothing but a customer record. The contact module is where we maintain all the customers’ information organized in one place. There is

BoldDesk Marketplace

The marketplace lists the supported third-party integrations in the BoldDesk. From the available apps, you can filter by category or search by its name. When

Managing Installed Apps

The supported third-party integrations can be installed from the marketplace page. The installed apps can be managed from this page. The supported operations are as

Create a BoldDesk account

Welcome to BoldDesk. To begin using BoldDesk, you should create an account. BoldDesk is offering a 15-day free trial without requiring a credit card. You

Set up your BoldDesk site

Once you have created a BoldDesk account, you need to set up your BoldDesk instance. Several customizations and settings are available in the Admin Center

Get started with BoldDesk

Welcome to BoldDesk BoldDesk is a HelpDesk Software that helps you raise tickets and clear your issues. Before getting started, make sure you have set

Replying to a Ticket

Agents can reply to a customer using the Reply option or the shortcut key “R” on the ticket details page. By clicking Reply, the Text

Adding Private Notes to a Ticket

Private/internal notes can be added to a ticket by an agent. These notes are not visible in the customer portal, and email notifications are not

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