Contact and Contact Group Overview
Contact Contact is nothing but a customer record. The contact module is where we maintain all the customers’ information organized in one place. There is
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Self-service, central repository of information for your customers.
simple support ticket system
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Contact Contact is nothing but a customer record. The contact module is where we maintain all the customers’ information organized in one place. There is
Email forwarding is a feature that allows you to automatically forward all incoming emails in one account to another. Using this feature, you can convert
The marketplace lists the supported third-party integrations in the BoldDesk. From the available apps, you can filter by category or search by its name. When
The supported third-party integrations can be installed from the marketplace page. The installed apps can be managed from this page. The supported operations are as
Welcome to BoldDesk. To begin using BoldDesk, you should create an account. BoldDesk is offering a 15-day free trial without requiring a credit card. You
Once you have created a BoldDesk account, you need to set up your BoldDesk instance. Several customizations and settings are available in the Admin Center
Welcome to BoldDesk BoldDesk is a HelpDesk Software that helps you raise tickets and clear your issues. Before getting started, make sure you have set
Agents can reply to a customer using the Reply option or the shortcut key “R” on the ticket details page. By clicking Reply, the Text
The two filters available to filter the tickets on the ticket list page for agents are: Basic filters – Supports limited system fields for filtering.
Private/internal notes can be added to a ticket by an agent. These notes are not visible in the customer portal, and email notifications are not