simple support ticket system

Reports Module Overview

Updated on : May 13, 2022

The Reports module contains both dashboards and reports which are useful for analytics and making informed decisions based on data. Some reports support advanced filtering of data and saving filters as views. 


Watch an overview video tutorial

The system predefined dashboards and reports are as follows:

Dashboards 

Dashboard NameDescription 
Support Monitoring Dashboard
Tracks the current status of support tickets.
Support Traffic Dashboard
Tracks and analyzes the inflow of tickets over time.
Tracks SLA breaches and accomplishments.

Reports 

Report Name Description 
Customer Satisfaction Report
Tracks and analyzes customer satisfaction feedback.

 

Review message updates.
 
Tracks billable and non-billable time spent on support tickets.

 

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