The following quick actions can be performed from the Ticket List page without opening a ticket.
1. Adding a worklog
2. Adding a private note
3. Adding/removing tags
Quick actions are available in both card and grid views of the ticket.
Also, the card view has quick inline properties for edit actions to change the followings:
4. Resolution Due
Click the particular field in the card view to open an edit field pop-up window. If an agent doesn’t have permission to edit a particular field, then the edit option may not appear.