Agents can log the time spent on each ticket using the Add Worklog option available on the ticket details page. A ticket can have multiple worklogs by the same or different agents.
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Date (Required) – Start date of work
Time Spent (Required) – Time spent on a ticket
Billable – Yes/No
Description – Description of work
Alternatively, you can use the Quick Action menu in the Ticket Card/List view page to log work.
After adding a worklog, it will be listed under the Worklog tab. The options to edit/delete the worklog are available.
Note: To edit or delete a worklog added by other agents, an agent should enable the Edit or delete other user’s worklog permission.