Category / Section
Logging Time Spent on a Ticket
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Agents can log the time spent on each ticket using the Add Worklog option available on the ticket details page. A ticket can have multiple worklogs by the same or different agents.
Checkout this video for more details
Field details
| Field Name | Comment | Is Required |
|---|---|---|
| Date | Start date of work | Yes |
| Time Spent | Time spent on a ticket | Yes |
| Billable | Yes/No | No |
| Description | Description of work | No |
Alternatively, you can use the Quick Action menu in the Ticket Card/List view page to log work.
After adding a worklog, it will be listed under the Worklog tab. The options to edit/delete the worklog are available.
Note: To edit or delete a worklog added by other agents, an agent should enable the Edit or delete other user’s worklog permission.
Check out this video tutorial for more details.
