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Linking Jira Issue with BoldDesk Ticket

Updated on : September 16, 2022

Link the tickets with existing Jira issues by searching the issue key, which allows you to access issues details within BoldDesk. Linking helps the support team stay up to date with the progress of the customer-reported issues.

Follow the given steps to create a connection between a Jira issue and the BoldDesk ticket:

  1. Navigate to the ticket to be linked and click Apps in the left sidebar. And open the Jira Software app.
Jira Software App View
Jira Software App View

2. Click Link Task and type the Jira issue key and click search. The matched issue will be displayed.

Search Jira Issue
Search Jira Issue

4. Select the issue to link with the ticket.

Select Jira Issue
Select Jira Issue

5. The linked issue will be displayed as shown in the following.

Link Task View
Link Task View

6. After linking the Jira issue, you can see more details by clicking the respective issue card.

More Details of the Jira Issue
More Details of the Jira Issue

1. Click the Unlink option in the respective linked issue to remove connection between the Jira issus and ticket.

Unlink Jira Issue Option
Unlink Jira Issue Option

2. Select the Unlink button to confirm.

Unlink Button
Unlink Button

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