Category / Section
Keyboard Shortcuts for Improving Productivity
Published:
Using keyboard shortcuts will help in improving the agent’s productivity. Following are the shortcuts available for the agent portal.
Shortcut dialog can also be accessed from the help menu
Global Shortcuts (can be used from any page)
| Description | Shortcut Key |
|---|---|
| Go to Ticket Module | g+t |
| Go to Contact Module | g+c |
| Go to Admin Module | g+a |
| Go to Home Page | g+h |
| Go to the Reports module | g+r |
| Go to Knowledge Base Module | g+k |
| Form Submit | Ctrl + Enter |
| Global Search | / |
| Toggle Left Sidebar | [ |
| Toggle Right sidebar | ] |
| Open Shortcut Dialog | Shift + ? |
Ticket Module
| Description | Shortcut Key |
|---|---|
| Add Reply | r |
| Add Notes | n |
| Log Work | l |
| Toggle Watch | w |
| Create Ticket | c |
| Change Assignee | a |
| Change Tag | t |
| Change Status | s |
