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How to Impersonate or Assume Identity of a Contact

Updated on : August 29, 2022

Sometimes, you may find a use case to impersonate a customer account for checking any issue which customer reports. To achieve this, agents should have Impersonate contact permission.

For impersonating a contact, open a contact profile of the user whom you want to impersonate and Click Impersonate.

Impersonate Option
Impersonate Option





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