simple support ticket system

How to use global search

Published on : April 20, 2022

To use the global search, follow the steps below:

  1. Navigate through the Admin Centre.
  2. Click on Search on the top of each module’s page.
  1. You can search on three search options: Ticket, Users, and Contact Group by using the down arrow in global search.

Global search for tickets

To use the global search for tickets, follow the steps below:

  1. Navigate through the Admin Centre.
  2. Search for the ticket by typing the ticket ID or any search text in the search tab.

Note: Global search for tickets provides option to filter based on Brand, Category and Status. You can also search in Messages or Subject or both Messages and Subject

Applying filter based on Brand, Category and Status

To apply filters based on brand, category, and subject, follow the steps below:

  1. Select multiple brands for filtering by clicking on the dropdown menu. It also provides support to search the brand from list of brands available.
  1. Select multiple categories for filtering by clicking on the dropdown menu. It also provides support to search the required category from list of categories available.
  1. Select multiple status for filtering by clicking on the dropdown menu. It also provides support to search the required status from list of status available.
  1. By selecting the required filter, click the Apply button to apply the filter for searching tickets.
  1. If the filter is applied, then there will be a red dot displayed on the filter icon.

Clearing the filter

You can clear the applied filter by clicking on the Clear button.

Global search for users

Like ticket search, you can search by using the user  ID or the name.

Agent and contact can be display picture. Agent will be having the brand logo while the contacts will be having alphabetic characters as display picture.

Global search for contact groups

Like in ticket search, the contact groups can be searched by using the contact group ID or the name.

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