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separator-arrow-iconAdministration & Configuration

How to Impersonate or Assume the Identity of Another Agent

Updated on : October 12, 2022

Impersonating an Agent

Sometimes you may find a use case to impersonate an agent account for checking on the issues which the agent reports. To impersonate an agent, follow the steps below:

  1.  Open the profile of the agent whom you want to impersonate and Click Impersonate.
Impersonate Option
Impersonate Option
  1. After impersonating an agent there will be a message at the top denoting the agent has been impersonated.
Successful Note of the impersonated Agent
Successful Note of the impersonated Agent


  • Agent who has any permission related to the admin module cannot be impersonated
  • Unverified agents cannot be impersonated.

Removing Impersonation

You can remove an agent from impersonation by clicking Remove Impersonation on the displayed message.

Remove Impersonation Tab
Remove Impersonation Tab

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