When the knowledge base module and article suggestion settings are enabled, and a user types a subject for a ticket in the customer portal ticket creation page, the system automatically suggests the top 5 relevant articles.
How to enable article suggestions
Follow the given steps to enable article suggestions:
- Go to Admin Module > Settings > Customer Portal.
- Enable the Auto Suggest Articles option.
- Click on the Update option.
How to disable article suggestions
Follow the given steps to disable article suggestions:
- Go to Admin Module > Settings > Customer Portal.
- Disable the Auto Suggest Articles option.
- Click on the Update option.
