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How to enable or disable auto suggestions for articles in the customer portal

Updated on : December 14, 2022

When the knowledge base module and article suggestion settings are enabled,  and a user types a subject for a ticket in the customer portal ticket creation page, the system automatically suggests the top 5 relevant articles.

Create ticket
Create ticket


How to enable article suggestions

Follow the given steps to enable article suggestions:

  1. Go to Admin Module > Settings > Customer Portal.
  2. Enable the Auto Suggest Articles option.
Customer portal settings
Customer portal settings
  1. Click on the Update option.


How to disable article suggestions

Follow the given steps to disable article suggestions:

  1. Go to Admin Module > Settings > Customer Portal.
  2. Disable the Auto Suggest Articles option.
Customer portal settings
Customer portal settings
  1. Click on the Update option.

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