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How to check if an email is delivered to recipients for a ticket message

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Use the Email Delivery Status option present in the ticket message to check delivery status to recipients for a message. It contains information about delivered, bounced, and complaint emails.

Note: The email delivery status feature is not available for the starter plan.

Check out this video tutorial for more.

Follow the given steps to check if an email is delivered to recipients:

  1. Click on the highlighted icon (⋮) and select the Email Delivery Status option.

Email delivery status option.png

  1. The following dialog box will be displayed with information related to email delivery status:

Email delivery status for a message.png

The following are the Delivery status:

Status Description
Delivered It represents that the mail is delivered to the user
Bounced It represents that the mail is not delivered to the user
Complaint It represents that the user has marked the mail as spam

Delivery status table provides the following details:

Items Details
From From which Email ID mail was sent
Recipient Recipient Email address
Email message ID Unique Message ID
Status Delivery Status of email
Bounce Type If bounced what is its type
Error Details Details returned by email server, it will help in further debugging reason for failure
Delivery Date Date of Delivery
Email Subject Subject used while email was sent.

Some additional column details can be chosen by the user in the columns dropdown as shown:

Email delivery status.png

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