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How to Activate, Deactivate, or Delete a Web Form

Updated on : September 8, 2022

Deactivating a Web Form

To deactivate  web form, follow the steps below:

  • Go to the Web Forms module.
  • Click the more option menu and select Deactivate for a confirmation dialog to appear.
Deactivate Option
Deactivate Option
  • On the confirmation dialog, click on Yes, Deactivate button.
Yes Deactivate Option
Yes Deactivate Option


Note: The deactivated web forms will be displayed in the inactive category.

Inactive Navigation Bar
Inactive Navigation Bar


Activating a Web Form

To activate a web form, follow the steps below:

  • Go to the Web Forms module and select the Inactive tab.
  • Click the more option menu and select Activate for a confirmation dialog to appear.
Active Tab
Active Tab
  • On the confirmation dialog, click on the Yes, Activate button.


Deleting a Web Form

To delete the web form, follow the steps below:

  • Go to the Web Forms module.
  • Click the more option menu and select Delete for a confirmation dialog to appear.
Delete Tab
Delete Tab
  • On the confirmation dialog, click on the Yes, Delete button.


For activating, deactivating, or deleting a web form, an agent should have the Manage settings permission assigned to his or her role. Refer to this article to know more about Roles and permission.

Manage Settings Permission
Manage Settings Permission

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