How to Delete and Restore a Contact

To delete a contact, follow the steps below:

1. Open the contact profile and select the Delete button.

2. Open a dialogue box to mark tickets associated with the contact as spam by selecting the Mark associated tickets as spam option and then click Delete Contact.

Soft deleting bulk contacts

You can use the “Bulk Delete” option to delete all your contacts in bulk.

1. Choose the Select All checkbox and click the Delete option as highlighted in the following screenshots.

2. In the delete dialog, click the Delete button. After clicking the Delete button, the selected contacts will be soft deleted.

The consequences of deleting a contact are as follows:

• Once you delete a contact, they will lose access to the support portal and won’t be able to create or view any tickets.
• Any new ticket created via email will be considered as a suspended email.

How to restore a contact

To restore a contact, follow the steps below:

1. Open the deleted contact profile and click the Restore button.

2. A dialog will appear where you can restore the spam tickets by selecting the Remove associated tickets from spam option and then click Restore Contact.

Permission for deleting a contact

To delete a contact, you must have the following permission enabled.

You must have either the Manage ticket spam or Manage ticket deletion permission enabled.