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How to Delete and Restore a Contact

Updated on : August 29, 2022

How to delete contact

To delete a contact, follow the steps below:  

  1. Open the contact profile and select “Delete” button.
Delete Option
Delete Option
  1. A dialog box will appear where you can mark tickets associated with the contact as spam by selecting the Mark associated tickets as spam option and then click on Delete Contact.
Delete Contact Groups Dialog
Delete Contact Groups Dialog


The consequences of deleting a contact are as follows:

  • The deleted contact will no longer be able to access the support portal and will not be able to create new ticket or access the existing tickets.
  • Any new ticket created via email will be considered as a suspended email.


How to Restore contact

To restore a contact, follow the steps below:

  1. Open the deleted contact profile and click the Restore button.
Restore Option
Restore Option
  1. A dialog will appear where you can restore the spam tickets by selecting the Remove associated tickets from spam option and then click on Restore Contact.
Restore Contact Groups Dialog
Restore Contact Groups Dialog


Permission for deleting a contact

You must have the following permission enabled to delete a contact.

Delete Contact Groups Permission
Delete Contact Groups Permission
  • You must have Manage ticket spam or Manage ticket deletion enabled.
Delete Contact Groups Permission Dialog
Delete Contact Groups Permission Dialog

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