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Customizing Ticket Grid View Fields or Columns

Updated on : August 29, 2022

Using the column chooser, agents can customize the ticket grid view based on fields they want to show in the grid, and a maximum of 15 fields can be selected. Also, it allows setting the custom fields.

For customizing the ticket grid view, go to Ticket List Page > Grid View > Columns. The dropdown menu appears. You can select the required fields to display and click Apply.

Columns Tab
Columns Tab

You can reorder the fields by using the Reorder option.

Reorder Option
Reorder Option

Drag and drop the columns and click Apply.

Dragging arrow
Dragging arrow









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