Agents can clone the tickets using the Clone Ticket option on the ticket details page. This option helps to duplicate a ticket quickly. Before cloning a ticket, properties can be changed if required.
- Replying to a Ticket
- Working with Ticket Views/ Saved Filters
- Adding Private Notes to a Ticket
- Adding Public Notes to a Ticket
- Creating a Ticket on behalf of the Requester
- Creating a Private/Internal Ticket
- Adding/Removing an Agent from the Ticket Watch List for Email Notifications
- Ticket Links
- Logging Time Spent on a Ticket
- How to Export Tickets from the Agent Portal?
- Splitting a Customer Reply to a New Ticket
- Cloning a Ticket
- Sharing Ticket URL to Customer
- Using @mention in Ticket Updates or Notes
- Deleting a Ticket Reply or Note Message
- Deleting a File Attachment
- Predefined Default Ticket Views/Filters
- Using Basic Filters to Filter Tickets and Save them as Ticket Views
- Using Advanced Filters to Filter Tickets and Save them as Ticket Views
- Customizing Ticket Grid View Fields/Columns
- Sorting Tickets
- Changing Requester of a Ticket
- Creating or Using Canned Responses/Saved Replies Templates in Ticket
- Managing and Recovering Suspended Emails
- Marking ticket as Spam
- Why a Ticket Reply Message is Marked as Suspicious and Added to a Private Note
- Deleting a Ticket
Cloning a Ticket
Updated on : April 25, 2022
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