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simple support ticket system

Working with Tickets

Replying to a Ticket
Using Ticket Views or Saved Filters
Adding Private Notes to a Ticket
Adding Public Notes to a Ticket
Creating a Ticket on Behalf of the Requester
Creating a Private or Internal Ticket
Ticket Linking - Related, Parent-Child, External Website Links
How to Share a Ticket
Logging Time Spent on a Ticket
Adding or Removing an Agent from the Ticket Watch List for Email Notifications
How to Export Tickets from the Agent Portal
Splitting a Customer's Reply to a New Ticket
Cloning a Ticket
Sharing Ticket URL to Customer
Using @mention in Ticket Updates or Notes
Deleting a Ticket Reply or Note Message
Deleting a File Attachment
Predefined default Ticket Views or filters
Using and saving Basic Filters as Ticket Views
Using and Saving Advanced Filters as Ticket Views
Customizing Ticket Grid View Fields or Columns
Sorting Tickets
Changing Requester of a Ticket
Creating or Using Canned Response or Saved Reply Templates in Ticket
How to Tag a Message or Conversation
How to Set Ticket Category as Private
Managing and Recovering Suspended Emails
Marking ticket as Spam
Reasons Why a Ticket Message is Marked as Suspicious and Added as Private Note
How to Delete a Ticket

Docs Working with TicketsCloning a Ticket

Cloning a Ticket

Updated on : July 22, 2022

Agents can clone the tickets using the Clone Ticket option on the ticket details page. This option helps to duplicate a ticket quickly. Before cloning a ticket, properties can be changed if required.

Check out this video to learn how to clone a ticket

Cloning a Ticket Video

Option for cloning a ticket can be found in Ticket Details page

Clone a Ticket Page

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