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Working with Tickets

Replying to a Ticket
Using Ticket Views or Saved Filters
Adding Private Notes to a Ticket
How to Add Public Notes to a Ticket
Creating a Ticket on Behalf of the Requester
Creating a Private or Internal Ticket
Ticket Linking - Related, Parent-Child, External Website Links
How to Share a Ticket
Logging Time Spent on a Ticket
Adding or Removing an Agent from the Ticket Watch List for Email Notifications
How to Export Tickets from the Agent Portal?
Splitting a Customer's Reply to a New Ticket
Cloning a Ticket
How to merge ticket
How to check if an email is delivered to recipients for a ticket message
Sharing Ticket URL to Customer
Using @mention in Ticket Updates or Notes
How to edit a reply or note message of a ticket
Deleting a Ticket Reply or Note Message
Deleting a File Attachment
Predefined default Ticket Views or filters
Using and saving Basic Filters as Ticket Views
Using and Saving Advanced Filters as Ticket Views
How to lock or unlock a ticket
Customizing Ticket Grid View Fields or Columns
Sorting Tickets
Changing Requester of a Ticket
Creating or Using Canned Response or Saved Reply Templates in Ticket
How to Tag a Message or Conversation
How to Set Ticket Category as Private
Managing and Recovering Suspended Emails
Marking ticket as Spam
Reasons Why a Ticket Message is Marked as Suspicious and Added as Private Note
How to Delete a Ticket

Docs Working with TicketsCloning a Ticket

Cloning a Ticket

Updated on : July 22, 2022

Agents can clone the tickets using the Clone Ticket option on the ticket details page. This option helps to duplicate a ticket quickly. Before cloning a ticket, properties can be changed if required.

Check out this video to learn how to clone a ticket

Cloning a Ticket Video

Option for cloning a ticket can be found in Ticket Details page

Clone a Ticket Page

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