Black Friday Deal—Save up to 40% on an unlimited agents plan at $75.

- Features
- Solutions
- Resources
- Company

Features
Solutions
Pricing
Resources
Company

Working with Tickets

Replying to a Ticket
Using Ticket Views or Saved Filters
Adding Private Notes to a Ticket
How to Add Public Notes to a Ticket
Creating a Ticket on Behalf of the Requester
Creating a Private or Internal Ticket
Ticket Linking - Related, Parent-Child, External Website Links
How to Share a Ticket
Logging Time Spent on a Ticket
Adding or Removing an Agent from the Ticket Watch List for Email Notifications
How to Export Tickets from the Agent Portal?
Splitting a Customer's Reply to a New Ticket
Cloning a Ticket
How to merge ticket
How to check if an email is delivered to recipients for a ticket message
Sharing Ticket URL to Customer
Using @mention in Ticket Updates or Notes
How to edit a reply or note message of a ticket
Deleting a Ticket Reply or Note Message
Deleting a File Attachment
Predefined default Ticket Views or filters
Using and saving Basic Filters as Ticket Views
Using and Saving Advanced Filters as Ticket Views
How to lock or unlock a ticket
Customizing Ticket Grid View Fields or Columns
Sorting Tickets
Changing Requester of a Ticket
Creating or Using Canned Response or Saved Reply Templates in Ticket
How to Tag a Message or Conversation
How to Set Ticket Category as Private
Managing and Recovering Suspended Emails
Marking ticket as Spam
Reasons Why a Ticket Message is Marked as Suspicious and Added as Private Note
How to Delete a Ticket

Docs Working with TicketsChanging Requester of a Ticket

Changing Requester of a Ticket

Updated on : July 25, 2022

The requester of a ticket can be changed after creating a ticket. To change the requester of any existing ticket, open a ticket details page and click the requester name to edit.

Requesters Ticket Details

Note: To change a requester, an agent should enable the Edit Requester permission.

Agents Permission

Was this article helpful?

Thanks for your feedback.

HELP US TO IMPROVE THIS PAGE

Correct inaccurate or outdated contentImprove illustrations or imagesFix typos or broken linksAdd more informationCorrect inaccurate or outdated code samples

Other

I agree to the creation of a Syncfusion account in my name and to be contacted regarding this message. No further action will be taken. Please see our Privacy policy.

Products

Help Desk Features
Ticketing Software
Knowledge Base Software
Help Desk Automation
Help Desk Customization

Use Cases

What is Help Desk
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Enterprise Help Desk

Alternatives

Freshdesk Alternative
Zendesk Alternative
Zoho Desk Alternative
HappyFox Alternative
HelpScout Alternative

Resources

Contact Support
Docs
BoldDesk Rest APIs
Product Updates
Learning Center
How to Videos

Company

About Us
Our Story
Blog
Contact Us

© 2023 Syncfusion Inc.