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separator-arrow-iconAdministration & Configuration

BoldDesk Admin Center Overview

Updated on : December 15, 2022

Admin Center can be opened using the Admin menu. It consists of several settings and configuration options for setting and customizing your organization instance.

Various settings available under the admin center are listed in the following table:

ManageTicket Fields
Ticket Forms
Contact Fields
Contact Group Fields
Field Dependencies
Ticket Views
Canned Response
Email Notifications
AutomationAuto Assignments
Create Ticket Triggers
Update Ticket Triggers
Time Triggers
Business Hours
Holiday Lists
Service Level Agreements (SLA)
Users and PermissionsAgents
Groups (Teams)
Roles and Permissions
Agent Portal
Customer Portal
Customer Satisfaction Survey
Support Emails
Billing and Subscriptions
Audit Logs
Integration AppsMy Apps
 Custom Apps

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