Admin Center can be opened using the Admin menu. It consists of several settings and configuration options for setting and customizing your organization instance.
Various settings available under the admin center are listed in the following table:
Administration & Configuration
- BoldDesk Admin Center Overview
- How to Configure General Help Desk Settings
- Configuring Customer Portal Settings
- How to Customize or Create a New Ticket Status
- Changing Organization-wide Default Ticket Preference
- How to Manage the Agents
- How to Manage and Organize The Agents Under Groups or Teams
- Managing Roles and Permissions
- Managing Multiple Brands
- Managing Fields and Forms
- How to Add a New Custom Field to a Ticket Form
- How to use Field Dependency for creating a cascading dropdown
- How to Add, Edit, Sort, Reorder, Mark Read-only and Delete Option Values from a Dropdown Field
- How to Customize or Create a New Ticket Status
- How to Activate, Deactivate or Delete a Ticket Custom Field
- How to Create a Private (internal) Ticket Category
- The Difference Between Private (Internal) and Public Categories
- How to Change a ticket category from Private to Public
- How to Add a New Custom Field in a Contact Form
- How to Dynamically Show or Hide a Field in a Form Using Field Display Conditions
- How to Add a New Custom Field in a Contact Group Form
- Ticket Priority
- Set Up Holiday List for Your Organization
- Set Up Business Hours For Your Organization
- How to map, change or remove custom domain
- Changing or renaming BoldDesk subdomain
- How to Manage Customer Satisfaction Survey (CSAT) Settings
- How to Impersonate or assume the Identity of another agent
- How to Manage Tags
- Audit Logs
- How to Manage Ticket Views
- Managing canned response
- How to create, change owner, and edit a ticket view filter on behalf of another user
- How to Set up a Help Widget for Embedding in External Website
- How to Set up a Contact Us Web Form for Embedding in External Website
- How to Launch a Help Widget on Button Click
- How to Customize the Appearance of a Help Widget
- How to Customize the Appearance of Contact Us Web Form
- How to Activate, Deactivate, or Delete a Web Form
- Advanced Settings for Configuring Contact us Web Form
- How to Activate, Deactivate or Delete a Help Widget
- Advanced Settings for Configuring Help Widget
- How to Reset or Change the Sequence Numbering of Tickets
BoldDesk Admin Center Overview
Updated on : September 23, 2022
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