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How to Troubleshoot an Issue – An Email has Already Been Used for Another Contact Account

Updated on : September 7, 2022

Issue description
Error message “Email has already been used for another contact account” may occur when you try to add a new user as an agent. This means there is already a user with the same email ID added as a contact.

Add Agent Page
Add Agent Page



Solutions
If the above error occurs, you can create an email ID different from the already existing email or make an email ID by converting a contact to an agent.

To achieve this, follow the given steps:
1. Search by user email in the Contacts module.
2. Open the contact profile.
3. Select the Convert to Agent option to convert a contact to an agent.

Convert to Agent Option
Convert to Agent Option

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Note: The agent performing this action should have “Manage Agent” Permission. Else this option will not be visible.

Convert to Agent Option Visible
Convert to Agent Option Visible

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