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Adding Private Notes to a Ticket

Updated on : July 22, 2022

Private/internal notes can be added to a ticket by an agent. These notes are not visible in the customer portal, and email notifications are not sent to a customer for added notes.

For adding a private note, open a ticket and select Add Note.

Add Note Option on Ticket Details Page
Add Note Option on Ticket Details Page

Alternatively, add a private note using the Quick Action menu on the ticket list page.

Add Note Option in Card View
Add Note Option in Card View

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