Help Desk Software
Explore help desk features that make customer service easier.
Efficient, end-to-end ticketing system for your support team.
Automate repetitive tasks to save time.
Manage all your customer information in one place.
Fully customizable customer portal for your specific business needs.
Customize help desk software to tailor it to your business needs.
Measure and analyze metrics from your help desk deployment.
Easily integrate BoldDesk with your favorite applications and do more.
Flexible APIs and webhooks let you build exactly what you need.
Self-service, central repository of information for your customers.
Get fast and dedicated support.
Tutorials and how-to guides about using BoldDesk.
Flexible APIs and webhooks to build exactly what you need.
Check out the latest features for the BoldDesk.
Commonly asked questions and answers in BoldDesk.
Product news, tips, and latest updates on customer service and more.
How to Videos
Visual content to easily learn how to use BoldDesk.
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DocsContact & Contact Groups
Contact & Contact Groups
Contact and Contact Group Overview
Contact Group Profile
Adding or Editing the Contacts Groups
Add or Remove Contact Groups From a Contact
Adding or Removing Contacts from a Contact Group
Deleting a Contact Group
Adding and Editing Contacts
Blocking or Unblocking a Contact
Resending a Verification or Invitation Email to Contact
Manually Verifying an Unverified Contact
Multiple Contact Groups
Deleting and Restoring a Contact
Convert a Contact to Agent
Impersonating a Contact
Automatically Associating a Contact Group to Contact
Adding a Note Message to Contact/Contact Group Record