Help Desk Software
Explore help desk features that make customer service easier.
Ticketing System
Efficient, end-to-end ticketing system for your support team.
Automation
Automate repetitive tasks to save time.
Contact Management
Manage all your customer information in one place.
Customer Portal
Fully customizable customer portal for your specific business needs.
Customization
Customize help desk software to tailor it to your business needs.
Reporting
Measure and analyze metrics from your help desk deployment.
Integrations
Easily integrate BoldDesk with your favorite applications and do more.
BoldDesk APIs
Flexible APIs and webhooks let you build exactly what you need.
Knowledge Base
Self-service, central repository of information for your customers.
Support Portal
Get fast and dedicated support.
Docs
Tutorials and how-to guides about using BoldDesk.
Flexible APIs and webhooks to build exactly what you need.
Release Notes
Check out the latest features for the BoldDesk.
FAQ
Commonly asked questions and answers in BoldDesk.
Blog
Product news, tips, and latest updates on customer service and more.
How to Videos
Visual content to easily learn how to use BoldDesk.
About
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Support
DocsContact & Contact Groups
Contact & Contact Groups
Contact and Contact Group Overview
Contact Profile
Contact Group Profile
Adding or Editing the Contacts Groups
Add or Remove Contact Groups From a Contact
Adding or Removing Contacts from a Contact Group
Deleting a Contact Group
Adding and Editing Contacts
Blocking or Unblocking a Contact
Resending a Verification or Invitation Email to Contact
Manually Verifying an Unverified Contact
Multiple Contact Groups
Deleting and Restoring a Contact
Convert a Contact to Agent
Impersonating a Contact
Automatically Associating a Contact Group to Contact
Adding a Note Message to Contact/Contact Group Record
