Help Desk Software
Explore help desk features that make customer service easier.
Efficient, end-to-end ticketing system for your support team.
Self-service, central repository of information for your customers.
Automate repetitive tasks to save time.
Customize help desk software to tailor it to your business needs.
Fully customizable customer portal for your specific business needs.
Manage all your customer information in one place.
Measure and analyze metrics from your help desk deployment.
Easily integrate BoldDesk with your favorite applications and do more.
Flexible APIs and webhooks let you build exactly what you need.
Easy to use and feature rich help desk software for startup.
Affordable ticketing system that supports your company’s growth.
Help desk software with enterprise-grade features to provide enterprise support.
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Get fast and dedicated support.
Tutorials and how-to guides about using BoldDesk.
BoldDesk Rest APIs
Flexible APIs and webhooks to build exactly what you need.
Check out the latest features for the BoldDesk.
Commonly asked questions and answers in BoldDesk.
Product news, tips, and latest updates on customer service and more.
How to Videos
Visual content to easily learn how to use BoldDesk.
DocsAdministration & Configuration
BoldDesk Admin Center Overview
How to Configure General Help Desk Settings
Configuring Customer Portal Settings
How to Customize or Create a New Ticket Status
How to Change Organization-wide Default Ticket Preference
How to Manage the Agents
How to Manage and Organize The Agents Under Groups or Teams
How to Manage Roles and Permissions
How to Manage Multiple Brands
How to Manage Fields and Forms
How to Add a New Custom Field to a Ticket Form
How to use Field Dependency for creating a cascading dropdown
How to Add, Edit, Sort, Reorder, Mark Read-only and Delete Option Values from a Dropdown Field
How to Activate, Deactivate or Delete a Ticket Custom Field
How to Create a Private (internal) Ticket Category
The Difference Between Private (Internal) and Public Categories
How to Change a ticket category from Private to Public
How to Add a New Custom Field in a Contact Form
How to Dynamically Show or Hide a Field in a Form Using Field Display Conditions