Help Desk Software
Explore help desk features that make customer service easier.
Efficient, end-to-end ticketing system for your support team.
Automate repetitive tasks to save time.
Manage all your customer information in one place.
Fully customizable customer portal for your specific business needs.
Customize help desk software to tailor it to your business needs.
Measure and analyze metrics from your help desk deployment.
Easily integrate BoldDesk with your favorite applications and do more.
Flexible APIs and webhooks let you build exactly what you need.
Self-service, central repository of information for your customers.
Get fast and dedicated support.
Tutorials and how-to guides about using BoldDesk.
Flexible APIs and webhooks to build exactly what you need.
Check out the latest features for the BoldDesk.
Commonly asked questions and answers in BoldDesk.
Product news, tips, and latest updates on customer service and more.
How to Videos
Visual content to easily learn how to use BoldDesk.
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DocsAdministration & Configuration
Administration & Configuration
BoldDesk Admin Center Overview
Configuring General Help Desk Settings
Configuring Customer Portal Settings
Customizing Agent Portal General Settings
Changing Organization-wide Default Ticket Preference
Managing the Agents
Managing and Organizing Agents Under Groups or Teams
Managing Roles and Permissions
Managing Multiple Brands
Managing Fields and Forms
How to add a new custom field to a ticket form
How to use Field Dependency for creating a cascading dropdown
How to Add, Edit, Sort, Reorder, Mark Read-only and Delete Option Values From a Dropdown Field
How to customize or create a new Ticket Status
How to Activate, Deactivate or Delete a Ticket Custom Field
How to Create a Private (internal) Ticket Category
What is the difference between private (internal) and public categories
How to Change a ticket category from Private to Public
How to add a new custom field in a contact form
How to Dynamically Show or Hide a Field in a Form using Field Display Conditions