Help Desk Software
Explore help desk features that make customer service easier.
Ticketing System
Efficient, end-to-end ticketing system for your support team.
Knowledge Base Software
Self-service, central repository of information for your customers.
Automation
Automate repetitive tasks to save time.
Customization
Customize help desk software to tailor it to your business needs.
Customer Portal
Fully customizable customer portal for your specific business needs.
Contact Management
Manage all your customer information in one place.
Reporting
Measure and analyze metrics from your help desk deployment.
Integrations
Easily integrate BoldDesk with your favorite applications and do more.
BoldDesk APIs
Flexible APIs and webhooks let you build exactly what you need.
Startup
Easy to use and feature rich help desk software for startup.
Small Business
Affordable ticketing system that supports your company’s growth.
Enterprise
Help desk software with enterprise-grade features to provide enterprise support.
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Support Portal
Get fast and dedicated support.
Docs
Tutorials and how-to guides about using BoldDesk.
BoldDesk Rest APIs
Flexible APIs and webhooks to build exactly what you need.
Product Updates
Check out the latest features for the BoldDesk.
Blog
Product news, tips, and latest updates on customer service and more.
Learning Center
Educational resources to make your work easier.
How to Videos
Visual content to easily learn how to use BoldDesk.
FAQ
Commonly asked questions and answers in BoldDesk.
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DocsAdministration & Configuration
How to Set Up BoldDesk with Azure AD Single Sign-On
How to check which emails failed to deliver to recipient from audit logs
BoldDesk Admin Center Overview
How to Configure General Help Desk Settings
How to Configure Customer Portal Settings
How to Customize Agent Portal Settings
How to remove the “Powered by BoldDesk” branding
How to Change Organization-wide Default Ticket Preference
How to Manage the Agents
How to Manage and Organize The Agents Under Groups or Teams
Methods to control permission access for an agent
How to Manage Roles and Permissions
How to Manage Multiple Brands
How to Manage Fields and Forms
How to Add a New Custom Field to a Ticket Form
How to Use Field Dependency for Creating a Cascading Dropdown
How to Add, Edit, Sort, Reorder, Mark Read-only and Delete Option Values from a Dropdown Field
How to Customize or Create a New Ticket Status
How to Activate, Deactivate or Delete a Ticket Custom Field
How to Create a Private or Internal Ticket Category