---
title: "Dynavics Improves Issue Tracking | BoldDesk"
description: "Learn how Dynavics improved issue tracking, accelerated resolutions, and enhanced team efficiency with a smarter support system."
url: "https://www.bolddesk.com/customers/dynavics-gmbh"
last_updated: 2026-07-22
---

-   Back to customer stories

# Dynavics Finds an Answer in BoldDesk

Thomas Brodkorb

Dynavics GmbH

![Thomas Brodkorb, Dynavics GmbH](https://www.bolddesk.com/wp-content/uploads/2026/01/dynavics-banner.webp)

> “I give BoldDesk a five-star review!”  — **Thomas Brodkorb, founder of Dynavics GmbH**

## Background

Thomas Brodkorb was a skilled developer right out of the gate, or actually before the gates even opened. He started working as a developer in 1987 while still studying economic engineering. Since then, he has amassed more than 25 years of development experience.

In 2007, he founded [Dynavics GmbH](https://www.dynavics.com/), the producer of [Dynamic Retail](https://www.dynavics.com/#:~:text=Dynamic%20Retail%20overview), an extension for Microsoft Dynamics NAV and Business Central ERP.

## Challenges

Before finding BoldDesk®, Dynavic’s system for addressing issues amounted to wrangling emails in Outlook, a method that made it difficult to discern which messages related to the same issue and which didn’t.

Thomas went in search of a system that would consolidate and easily manage all issues in a central interface.

## Solution

Looking online, Thomas eventually discovered an answer in BoldDesk. With it, he can now track issues far better than before. Not only did he find a solution that worked as he expected, but he also found a helpful support team that heard his requests for feature improvements.

## Results

-   Improved issue tracking.
-   Faster issue resolution.
-   Access to a responsive support team.

[Download PDF](https://www.bolddesk.com/wp-content/uploads/2026/01/dynavics-gmbh.pdf)

Industry

Retail

Company

Dynavics GmbH

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