--- title: "BoldDesk Earns New Badges: G2 Summer 2024 Report" description: "BoldDesk has received five badges in the G2 Summer 2024 Grid® Reports for Help Desk in the Leader, High Performer and Momentum Leader awards." url: "https://www.bolddesk.com/blogs/g2-summer-2024-badges" last_updated: 2026-08-14 --- - Blogs # BoldDesk Celebrates New Badges in G2 Summer 2024 Reports - [![Picture of Maxwel Odhiambo](https://secure.gravatar.com/avatar/8421c673569d95f61482e812cecb7369201257e0be99728fbe8b648913046464?s=96&d=mm&r=g)by Maxwel Odhiambo](https://www.bolddesk.com/author/maxwel-odhiambo) - Updated on: August 14, 2026 ![bolddesks-g2-summer-award-in-2024](https://www.bolddesk.com/wp-content/uploads/2026/01/90fdb94a-banner-image-for-bolddesks-g2-summer-award-in-2024-compressed-1024x546.jpg) ![hamburger-icon](https://www.bolddesk.com/wp-content/uploads/2024/11/61f2eb09-toc-hamburger.svg) ![up-arrow](https://www.bolddesk.com/wp-content/uploads/2024/11/f9df7d38-checvron-up.svg) Level Up Your Customer Support with BoldDesk [![Sign up for BoldDesk](https://www.bolddesk.com/wp-content/uploads/2026/09/80ada21c-bolddesk-blog-ads.svg)](https://app.bolddesk.com/signup?) [Free Trial](https://app.bolddesk.com/signup?) [Book Demo](https://www.bolddesk.com/request-demo) Summarize with: Share ![rss-button](https://www.bolddesk.com/wp-content/uploads/2025/09/f7f5f620-rss-3.svg) BoldDesk is pleased to announce its achievements in G2’s [Grid® Reports for Help Desk | Summer 2024](https://www.g2.com/reports/12dd4676-1bbf-4bf3-bb6c-ceecc58426e2/preview): we’ve earned five exciting badges! These badges prove our commitment to providing nothing short of the best when it comes to help desk software. ## Check out the latest badges BoldDesk received from G2: Summer 2024 Grid® Reports for Help Desk ### Leader BoldDesk is a Leader in the [Grid® Report for Help Desk Summer 2024](https://www.g2.com/reports/12dd4676-1bbf-4bf3-bb6c-ceecc58426e2/preview#:~:text=Grid%C2%AE%20Report%20for%20Help%20Desk%20%7C%20Summer%202024). With BoldDesk’s comprehensive features, supreme user-friendliness, and reliable support, many businesses have solved their customer service problems and become much more productive. ![Leader Summer 2024 Badge](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2024/07/2393d1b5-helpdesk_leader_small-business_leader-1.png) Leader Summer 2024 Badge ### Leader, Small Business BoldDesk has earned a Leader badge in the [Small-Business Grid® Report for Help Desk | Summer 2024](https://www.g2.com/reports/de800424-0fc5-4d04-83b4-e9d2cb4de527/preview). Our affordable pricing plans and flexibility make BoldDesk ideal for small businesses looking for help desk software to help them serve their customers. ![Leader, Small Business, Summer 2024 G2 Badge](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2024/07/3c52e4d8-helpdesk_leader_small-business_leader-1.png) Leader, Small Business, Summer 2024 G2 Badge ### Momentum Leader BoldDesk has also been awarded the Momentum Leader badge in the [Momentum Grid® Report for Help Desk | Summer 2024](https://www.g2.com/reports/74666e67-31f0-4c9e-9341-f4b75635b458/preview). This award proves BoldDesk’s growing reputation in the help desk software industry. With new features being added all the time and constant improvements to existing features, like [artificial intelligence](https://www.bolddesk.com/agent-builder) assistance, multilingual support, and the BoldDesk [mobile app](https://www.bolddesk.com/mobile-help-desk), we fully expect BoldDesk to be on next quarter’s Momentum Grid® Report. ![G2 Momentum Leader Summer 2024 Badge](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2024/07/29b544e6-helpdesk_momentumleader_leader-1.png) Momentum Leader Summer 2024 Badge ### High Performer, Europe BoldDesk has been listed as a High Performer in the [Europe Regional Grid® Report for Help Desk | Summer 2024](https://www.g2.com/reports/a9168b78-cc4a-4039-9a1f-810f1880f61c/preview). This G2 Summer badge can be attributed to BoldDesk’s consistent quality of support, its standards based on customer reviews. - Intuitive user interface - Easy setup and onboarding process ![High Performer, Europe Summer 2024 Badge](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2024/07/38e3b0d6-helpdesk_highperformer_europe_highperformer.png) High Performer, Europe Summer 2024 Badge ### High Performer, EMEA According to G2’s [EMEA Regional Grid® Report for Help Desk Summer 2024](https://www.g2.com/reports/4d6d3c28-113c-470b-90d8-6f2c743a91ad/preview), BoldDesk is a High Performer help desk solution. From Europe to the Middle East and Africa, BoldDesk customer service software is helping companies serve their customers worldwide. It includes features such as multilingual and omnichannel support that make it easy to serve customers in any region. ![High Performer, EMEA Summer 2024 Badge](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2024/07/38ac039d-helpdesk_highperformer_emea_highperformer.png) High Performer, EMEA Summer 2024 Badge ## What makes BoldDesk the best? When you choose BoldDesk as your customer service solution, it demonstrates to your customers that your mission is to keep them happy and always satisfied. BoldDesk is unquestionably a quality choice for its robust features, such as: - An automated [ticketing system](https://www.bolddesk.com/help-desk-ticketing-system) that streamlines the process of managing and resolving customer requests. - A [workflow automation](https://www.bolddesk.com/blogs/help-desk-automation-ideas) feature that helps support teams perform manual and repetitive tasks. - Its [knowledge base software](https://www.bolddesk.com/knowledge-base-software) that serves as a central repository where company information is stored, enhancing self-service support options. - Its [integration](https://www.bolddesk.com/integrations) support that enables businesses to easily incorporate BoldDesk with their favorite apps and daily tools. - Its extensive [customizations](https://www.bolddesk.com/help-desk-customization) that allow businesses to tailor the help desk to meet their specific business needs. ## We appreciate your trust in us! To all BoldDesk customers, thank you. Your reviews not only boost our visibility on G2 but help guide us toward making BoldDesk even better. ## Elevate your customer service with BoldDesk BoldDesk’s recognition in the G2 Summer 2024 Reports is proof of our success in helping businesses fuel their growth and success through unmatched customer support. Start a [15-day free trial](https://www.bolddesk.com/pricing) today for a transformative customer support journey. You can also contact our [support](https://www.bolddesk.com/contact-us) team who are more than ready to address any concern you may have. Alternatively, book a [live demo](https://www.bolddesk.com/request-demo) to see BoldDesk’s features in action and see how they can expand your customer support horizons. **Related articles** - [BoldDesk Earns G2’s Leader and High Performer Badges in Spring 2024](https://www.bolddesk.com/blogs/g2-spring-2024-badges) - [BoldDesk Earns G2’s Leader, High Performer, and Users Love Us Badges in Winter 2024](https://www.bolddesk.com/blogs/g2-winter-2024-badges) - [BoldDesk Recognized as a High Performer in G2 Summer 2023 Grid® Report!](https://www.bolddesk.com/blogs/g2-award-high-performer) ABOUT THE AUTHOR [![Picture of Maxwel Odhiambo](https://secure.gravatar.com/avatar/8421c673569d95f61482e812cecb7369201257e0be99728fbe8b648913046464?s=300&d=mm&r=g)](https://www.bolddesk.com/author/maxwel-odhiambo) [Maxwel Odhiambo](https://www.bolddesk.com/author/maxwel-odhiambo) Maxwel Odhiambo is a customer service specialist who enhances client experiences through clear, effective documentation. Combining strong communication skills with a passion for service excellence, he empowers organizations to build trust and improve customer satisfaction. Connect with the author on [LinkedIn](http://www.linkedin.com/in/maxwel-odhiambo-49b97b316). [Read more articles by this author ![right-arrow](https://www.bolddesk.com/wp-content/uploads/2026/02/Icon-1.png)](https://www.bolddesk.com/author/maxwel-odhiambo) Be the first to get updates ## Explore more content [![AI customer service agent using analytics and automation tools to improve support performance.](https://www.bolddesk.com/wp-content/uploads/2026/09/AI-customer-service-business-case-1024x546.webp)](https://www.bolddesk.com/blogs/ai-customer-service-business-case) ### [The AI Customer Service Business Case: What 2026 Research Supports](https://www.bolddesk.com/blogs/ai-customer-service-business-case) - [by Gibson Amisi Kashi](https://www.bolddesk.com/author/gibson-amisi-kashi) - September 21, 2026 [![AI agents for HR and employee support automating onboarding, approvals, records, and employee self-service](https://www.bolddesk.com/wp-content/uploads/2026/09/ai-agents-for-hr-and-employee-support-banner-image-1024x546.webp)](https://www.bolddesk.com/blogs/ai-agents-for-hr-and-employee-support) ### [AI Agents for HR and Employee Support: Benefits and Use Cases](https://www.bolddesk.com/blogs/ai-agents-for-hr-and-employee-support) - [by Sarah Adhiambo Ogada](https://www.bolddesk.com/author/sarah-adhiambo-ogada) - September 18, 2026 [![How to reduce ticket reassignments through smart ticket distribution and workflow optimization](https://www.bolddesk.com/wp-content/uploads/2026/09/How-to-reduce-support-tickets-reassignments-1024x546.webp)](https://www.bolddesk.com/blogs/how-to-reduce-ticket-reassignments-webinar) ### [Webinar Recap: Cut Ticket Reassignments with Clear Ownership](https://www.bolddesk.com/blogs/how-to-reduce-ticket-reassignments-webinar) - [by Maxwel Odhiambo](https://www.bolddesk.com/author/maxwel-odhiambo) - September 17, 2026