--- title: "BoldDesk: G2 Summer 2023 Grid® High Performer" description: "BoldDesk has been recognized as a High Performer by G2, a software marketplace that allows customers to discover, review, and manage software." url: "https://www.bolddesk.com/blogs/g2-award-high-performer" last_updated: 2026-08-13 --- - Blogs # BoldDesk Recognized as a High Performer in G2 Summer 2023 Grid® Report! - [![Picture of Gibson Amisi Kashi](https://secure.gravatar.com/avatar/37391d5f344688d23ddd663b811a5e7bfd9d193c89937690b2748050d1479225?s=96&d=mm&r=g)by Gibson Amisi Kashi](https://www.bolddesk.com/author/gibson-amisi-kashi) - Updated on: August 13, 2026 ![BoldDesk Recognized as a High Performer in G2 Summer 2023 Grid® Report!](https://www.bolddesk.com/wp-content/uploads/2026/01/5916826b-g2-summer-awards-1024x546.webp) ![hamburger-icon](https://www.bolddesk.com/wp-content/uploads/2024/11/61f2eb09-toc-hamburger.svg) ![up-arrow](https://www.bolddesk.com/wp-content/uploads/2024/11/f9df7d38-checvron-up.svg) Level Up Your Customer Support with BoldDesk [![Sign up for BoldDesk](https://www.bolddesk.com/wp-content/uploads/2026/09/80ada21c-bolddesk-blog-ads.svg)](https://app.bolddesk.com/signup?) [Free Trial](https://app.bolddesk.com/signup?) [Book Demo](https://www.bolddesk.com/request-demo) Summarize with: Share ![rss-button](https://www.bolddesk.com/wp-content/uploads/2025/09/f7f5f620-rss-3.svg) We are proud to announce that BoldDesk has been recognized as a [High Performer in the G2 Summer 2023 Grid® Report](https://www.g2.com/reports/ee97ac52-a182-4319-b4ae-3ce0cd68973b/preview?tab=satisfaction)! In the past few months, BoldDesk has seen tremendous growth by consistently pushing the limits of innovation, product excellence, and client experience. This recognition arrives just a few months after completing [SOC 2® Type 2 compliance certification](https://www.bolddesk.com/blogs/soc-2-type-2-compliance-certified) and securing [Crozdesk’s Quality Choice Award and Happiest Users Award](https://crozdesk.com/software/bolddesk). ## **About G2** [G2](https://www.g2.com/) is a reliable software review resource that allows users to discover, research, and review software. Every year, G2 assists [more than 80 million users](https://company.g2.com/about?_gl=1*epmp8c*_ga*MTk5ODg0MjQxMy4xNjg2ODA4MDI2*_ga_MFZ5NDXZ5F*MTY4NzE1MzM3OC4xMS4xLjE2ODcxNTQ4MDIuNjAuMC4w) make well-informed software choices by utilizing data-driven insights and reports derived from genuine user reviews and market patterns. Software companies that excel in the categories of performance, customer support, customer satisfaction, and other criteria receive awards from G2 based on their achievements in these areas. ## **What is a High Performer?** Every quarter, top-performing software solutions with exceptional customer satisfaction ratings in their respective fields receive the High Performer designation from G2. This designation is based on genuine customer reviews of a company’s products, services, and overall user experience. G2’s algorithm ranks products based on reviews gathered from social media and online sources, as well as feedback directly from G2 users, to identify a High Performer. The G2 High Performer award is a symbol of reliability and showcases BoldDesk’s dedication to providing top-notch customer experiences. BoldDesk aims to surpass customer expectations, and this award is a testament to this effort. That is why BoldDesk is currently rated as: - 8.3 for meeting user requirements - 8.9 in ease of set-up - 9.3 for ease of use - 9.5 in quality of support - 8.9 for the likelihood to be recommended to others ![High Performer Summer 2023](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/media/2023/06/dcebf011-helpdesk_highperformer_highperformer.png) High Performer Summer 2023 Badge ## **Why do users love BoldDesk?** [BoldDesk](https://www.bolddesk.com/) is sophisticated help desk software that uses innovative customer support tools and self-service features to streamline customer service. BoldDesk provides: - An efficient, end-to-end [ticketing system](https://www.bolddesk.com/help-desk-ticketing-system) for your support team. - A complete task management system that boosts productivity. - Robust [knowledge base software](https://www.bolddesk.com/knowledge-base-software) that fosters self-service and knowledge transfer. - A [multilingual help desk](https://www.bolddesk.com/multilingual-help-desk) that bridges language barriers for enhanced support. - Efficient automation for repetitive tasks, saving users time. - Seamless [integration possibilities](https://www.bolddesk.com/integrations) with your favorite applications. - Unlimited customization options that let you make the help desk your own. - Flexible [APIs and webhooks](https://developer.bolddesk.com/api) that let you build exactly what you need. - A fully customizable and user-friendly customer portal. - Insightful analytics and reporting on functionality and performance. - Top-notch security and privacy that protects user data. Check out [BoldDesk reviews](https://www.g2.com/products/bolddesk/reviews) on G2. ## **Conclusion** G2’s acknowledgment is remarkable. We at BoldDesk are thrilled that our customers recognize and appreciate the value we endeavor to deliver. We would like to express our gratitude to all our clients who submitted reviews and continue to utilize our services. This award motivates us to go above and beyond in developing solutions that help drive businesses to achieve their goals. Schedule a [30-minute live demo](https://www.bolddesk.com/request-demo) with us to realize how BoldDesk can help revolutionize your customer service, or sign up for a [15-day free trial](https://www.bolddesk.com/pricing) with instant access to discover firsthand what sets us apart. Please [contact us](https://www.bolddesk.com/contact-us) if you have any questions—we would love to hear from you. **Related articles** - [BoldDesk Earns G2’s Leader, High Performer, and Users Love Us Badges in Winter 2024 | BoldDesk](https://www.bolddesk.com/blogs/g2-winter-2024-badges) - [BoldDesk Earns G2’s Leader and High Performer Badges in Spring 2024](https://www.bolddesk.com/blogs/g2-spring-2024-badges) - [BoldDesk Celebrates New Badges in G2 Summer 2024 Reports](https://www.bolddesk.com/blogs/g2-summer-2024-badges) ABOUT THE AUTHOR [![Picture of Gibson Amisi Kashi](https://secure.gravatar.com/avatar/37391d5f344688d23ddd663b811a5e7bfd9d193c89937690b2748050d1479225?s=300&d=mm&r=g)](https://www.bolddesk.com/author/gibson-amisi-kashi) [Gibson Amisi Kashi](https://www.bolddesk.com/author/gibson-amisi-kashi) Gibson specializes in customer service and customer experience topics at Syncfusion, where he examines trends, tools, and strategies that help teams deliver faster, more connected support. Connect with the author on [LinkedIn](https://www.linkedin.com/in/gibson-amisi-9357a914b/). [Read more articles by this author ![right-arrow](https://www.bolddesk.com/wp-content/uploads/2026/02/Icon-1.png)](https://www.bolddesk.com/author/gibson-amisi-kashi) Be the first to get updates ## Explore more content [![AI customer service agent using analytics and automation tools to improve support performance.](https://www.bolddesk.com/wp-content/uploads/2026/09/AI-customer-service-business-case-1024x546.webp)](https://www.bolddesk.com/blogs/ai-customer-service-business-case) ### [The AI Customer Service Business Case: What 2026 Research Supports](https://www.bolddesk.com/blogs/ai-customer-service-business-case) - [by Gibson Amisi Kashi](https://www.bolddesk.com/author/gibson-amisi-kashi) - September 21, 2026 [![AI agents for HR and employee support automating onboarding, approvals, records, and employee self-service](https://www.bolddesk.com/wp-content/uploads/2026/09/ai-agents-for-hr-and-employee-support-banner-image-1024x546.webp)](https://www.bolddesk.com/blogs/ai-agents-for-hr-and-employee-support) ### [AI Agents for HR and Employee Support: Benefits and Use Cases](https://www.bolddesk.com/blogs/ai-agents-for-hr-and-employee-support) - [by Sarah Adhiambo Ogada](https://www.bolddesk.com/author/sarah-adhiambo-ogada) - September 18, 2026 [![How to reduce ticket reassignments through smart ticket distribution and workflow optimization](https://www.bolddesk.com/wp-content/uploads/2026/09/How-to-reduce-support-tickets-reassignments-1024x546.webp)](https://www.bolddesk.com/blogs/how-to-reduce-ticket-reassignments-webinar) ### [Webinar Recap: Cut Ticket Reassignments with Clear Ownership](https://www.bolddesk.com/blogs/how-to-reduce-ticket-reassignments-webinar) - [by Maxwel Odhiambo](https://www.bolddesk.com/author/maxwel-odhiambo) - September 17, 2026