--- title: "BoldDesk Shines Bright: 2023 Rising Star Award Winner!" description: "BoldDesk has received the 2023 Rising Star Award from FinancesOnline for its stellar user satisfaction and reliability as help desk software." url: "https://www.bolddesk.com/blogs/financesonline-rising-star-award-2023" last_updated: 2026-02-23 --- - Blogs # BoldDesk: Proud Winner of the 2023 Rising Star Award! - [![Picture of Esther Omuhatia Khachina](https://secure.gravatar.com/avatar/2f9d8be19d1529a4f161f20cf806689d71bb2cd3a8a2276a1208f8fb5c25d6d9?s=96&d=mm&r=g)by Esther Omuhatia Khachina](https://www.bolddesk.com/author/esther-omuhatia-khachina) - Updated on: February 23, 2026 ![BoldDesk: Proud Winner of the 2023 Rising Star Award!](https://www.bolddesk.com/wp-content/uploads/2026/01/42e72d3c-rising-star-award-blogs-banner-image-compressed-1024x546.jpg) ![hamburger-icon](https://www.bolddesk.com/wp-content/uploads/2024/11/61f2eb09-toc-hamburger.svg) ![up-arrow](https://www.bolddesk.com/wp-content/uploads/2024/11/f9df7d38-checvron-up.svg) Level Up Your Customer Support with BoldDesk [![Sign up for BoldDesk](https://www.bolddesk.com/wp-content/uploads/2026/09/80ada21c-bolddesk-blog-ads.svg)](https://app.bolddesk.com/signup?) [Free Trial](https://app.bolddesk.com/signup?) [Book Demo](https://www.bolddesk.com/request-demo) Summarize with: Share ![rss-button](https://www.bolddesk.com/wp-content/uploads/2025/09/f7f5f620-rss-3.svg) The cornerstone of any successful business is achieving excellent customer satisfaction through its customer support operations. BoldDesk continues to be among the best help desk software on the market for making that happen for any business by providing an excellent user experience that leaves customers very satisfied. We are excited to announce that BoldDesk has been crowned the Rising Star Award winner for 2023 by FinancesOnline, a leading review platform of financial, B2B, and SaaS brands. ## What makes BoldDesk worthy of the Rising Star Award? BoldDesk has received a rating of 8.0 from FinancesOnline based on an [in-depth analysis](https://reviews.financesonline.com/p/bolddesk/) of its main functionalities, collaboration features, customization capabilities, integrations, and more. This high rating and our young age in the helpdesk ticketing software market earned us the award. Additionally, FinancesOnline vouched that BoldDesk’s features and capabilities are what review platforms look for on their list of [top help desk software products](https://financesonline.com/c/help-desk-software/) today. The user satisfaction rating we received is 96%, with over 100 positive social media mentions. The high ratings mean we are a great customer service software that users find valuable and easy to use. The renowned reviewing platform had the following to say about our help desk ticketing system: - “It enables businesses to streamline support operations and improve customer satisfactions since it is strong, adaptable, and cost-effective.” - “Using BoldDesk, you can efficiently manage your support email, automate repetitive tasks, \[customize it\] to your business needs, and publish self-help articles for your services or products.” ## What are some benefits of BoldDesk? FinancesOnline identified the following areas where we excels as a help desk system: - Provides a powerful [email-ticketing system](https://www.bolddesk.com/email-ticketing-system) for streamlining workflows and customer support operations. - Includes an efficient ticket-routing system with effective SLAs (service-level agreements) policy settings. - Provides centralized, comprehensive [knowledge base software](https://www.bolddesk.com/knowledge-base-software) with powerful features for creating self-service solutions. ## Conclusion With the recognition BoldDesk has received, we are encouraged that we are building a product that meets the helpdesk software needs of businesses and organizations worldwide. Let [BoldDesk](https://www.bolddesk.com/) be your go-to ticketing software with robust features that improve your customer support processes. Request a [live demo](https://www.bolddesk.com/request-demo) and use our [free trial](https://www.bolddesk.com/pricing) for guaranteed customer satisfaction. Contact [BoldDesk support](https://www.bolddesk.com/contact-us) if you have any questions. **Related articles** - [BoldDesk Wins 2024 Excellence in Customer Service Award](https://www.bolddesk.com/blogs/excellence-in-customer-service-award) - [BoldDesk Wins Crozdesk’s Quality Choice Award and Happiest Users Award!](https://www.bolddesk.com/blogs/bolddesk-wins-crozdesk-quality-choice-award) ABOUT THE AUTHOR [![Picture of Esther Omuhatia Khachina](https://secure.gravatar.com/avatar/2f9d8be19d1529a4f161f20cf806689d71bb2cd3a8a2276a1208f8fb5c25d6d9?s=300&d=mm&r=g)](https://www.bolddesk.com/author/esther-omuhatia-khachina) [Esther Omuhatia Khachina](https://www.bolddesk.com/author/esther-omuhatia-khachina) Esther Khachina is a Customer Experience Specialist focused on delivering clarity and value through well-structured, user-centric content. She's dedicated to enhancing customer interactions by simplifying complex information and creating resources that empower and inspire. Connect with the author on [LinkedIn](https://www.linkedin.com/in/esther-khachina-608294180). [Read more articles by this author ![right-arrow](https://www.bolddesk.com/wp-content/uploads/2026/02/Icon-1.png)](https://www.bolddesk.com/author/esther-omuhatia-khachina) Be the first to get updates ## Explore more content [![AI customer service agent using analytics and automation tools to improve support performance.](https://www.bolddesk.com/wp-content/uploads/2026/09/AI-customer-service-business-case-1024x546.webp)](https://www.bolddesk.com/blogs/ai-customer-service-business-case) ### [The AI Customer Service Business Case: What 2026 Research Supports](https://www.bolddesk.com/blogs/ai-customer-service-business-case) - [by Gibson Amisi Kashi](https://www.bolddesk.com/author/gibson-amisi-kashi) - September 21, 2026 [![AI agents for HR and employee support automating onboarding, approvals, records, and employee self-service](https://www.bolddesk.com/wp-content/uploads/2026/09/ai-agents-for-hr-and-employee-support-banner-image-1024x546.webp)](https://www.bolddesk.com/blogs/ai-agents-for-hr-and-employee-support) ### [AI Agents for HR and Employee Support: Benefits and Use Cases](https://www.bolddesk.com/blogs/ai-agents-for-hr-and-employee-support) - [by Sarah Adhiambo Ogada](https://www.bolddesk.com/author/sarah-adhiambo-ogada) - September 18, 2026 [![How to reduce ticket reassignments through smart ticket distribution and workflow optimization](https://www.bolddesk.com/wp-content/uploads/2026/09/How-to-reduce-support-tickets-reassignments-1024x546.webp)](https://www.bolddesk.com/blogs/how-to-reduce-ticket-reassignments-webinar) ### [Webinar Recap: Cut Ticket Reassignments with Clear Ownership](https://www.bolddesk.com/blogs/how-to-reduce-ticket-reassignments-webinar) - [by Maxwel Odhiambo](https://www.bolddesk.com/author/maxwel-odhiambo) - September 17, 2026