--- title: "BoldDesk Feedback Portal: Share Ideas and Report Issues" description: "Use the BoldDesk feedback portal to share your thoughts on our products and your experience with our services to help us grow." url: "https://www.bolddesk.com/blogs/bolddesk-feedback-portal" last_updated: 2026-07-17 --- - Blogs # BoldDesk Feedback Portal: Share Ideas and Report Issues - [![Picture of Sathya Ayothi](https://secure.gravatar.com/avatar/cf795e18179a39e9c6a3ec99b083103d3f0ca6547e3330bb3f4d6c9c95439a37?s=96&d=mm&r=g)by Sathya Ayothi](https://www.bolddesk.com/author/sathya-ayothi) - Updated on: July 17, 2026 ![BoldDesk Feedback Portal: Share Ideas and Report Issues](https://www.bolddesk.com/wp-content/uploads/2026/01/b9cab26a-bolddesk-feedback-portal-1024x546.jpg) ![hamburger-icon](https://www.bolddesk.com/wp-content/uploads/2024/11/61f2eb09-toc-hamburger.svg) ![up-arrow](https://www.bolddesk.com/wp-content/uploads/2024/11/f9df7d38-checvron-up.svg) Level Up Your Customer Support with BoldDesk [![Sign up for BoldDesk](https://www.bolddesk.com/wp-content/uploads/2026/09/80ada21c-bolddesk-blog-ads.svg)](https://app.bolddesk.com/signup?) [Free Trial](https://app.bolddesk.com/signup?) [Book Demo](https://www.bolddesk.com/request-demo) Summarize with: Share ![rss-button](https://www.bolddesk.com/wp-content/uploads/2025/09/f7f5f620-rss-3.svg) As an innovative business, we strive to understand how to better serve our customers and make their experience with us as rewarding and successful as possible. That’s why we are excited to announce the launch of a new feedback portal in BoldDesk, our extremely user-friendly customer support platform. With this intuitive tool, it is now easier than ever for you to express your thoughts on how BoldDesk can further elevate your service experience. In addition, you can submit feature requests or report bugs in the feedback portal. You can also view feedback submitted by other users and vote on the issues you think are most important. With the feedback portal, we hope to better understand common interests and concerns, allowing us to make meaningful improvements to BoldDesk. We are eagerly looking forward to your feedback and working together to make BoldDesk the best product it can be! ## Using the feedback portal BoldDesk’s feedback portal is straightforward and user-friendly. It provides a central location where you can: - Share feedback on all BoldDesk features. - File bug reports for any problems you encounter. - Vote on feedback from other users to move it higher up our priority list if you it’s something you think will be widely beneficial. - Comment on other users’ feedback if you have any concerns or questions about it. ## Submitting feedback To start using the [feedback portal](https://feedback.bolddesk.com/), just log in with your BoldDesk account or [register a new one](https://app.bolddesk.com/signup?&leadsource=www.bolddesk.com&leadcategory=Site_Visitors&gclid=&referrerroriginurl=https://www.bolddesk.com/&secondaryreferraloriginurl=https://www.bolddesk.com/). After logging in, you’ll see the following page: ![Create Feedback](https://www.bolddesk.com/wp-content/uploads/2023/04/a09e1aa9-creating-feedback-with-bolddesk.webp) Create Feedback in BoldDesk Feedback Portal Here, you can see feedback from other users as well as your own. You can submit new feedback at any time by clicking **Create feedback** at the top of the page. You’ll be presented with a Post Your Feedback dialog where you can select whether the feedback is a feature request or bug report and then provide a description and any necessary attachments. You’ll also see the option to set your feedback as public or private. ### ![Feedback form with radio buttons for feature request or bug report and fields for email, product, and module](https://www.bolddesk.com/wp-content/uploads/2023/04/c5a9efd8-feedback-portal-new.webp) ### Public feedback Public feedback can be seen by everyone, and other users can vote on whether the feature request or bug report is important. ### Private feedback Feedback can be submitted privately if you are wary about sharing certain details due to privacy concerns. Only you and the BoldDesk team can see private feedback, ensuring your information remains secure. ![Private feedback](https://www.bolddesk.com/wp-content/uploads/2023/04/a5ea6a8a-sshot-3.png) Private Feedback ### Subscribe to specific feedback email alerts You can receive notifications regarding updates in specific feedback submissions by using the Watch option. You will be emailed alerts when the feedback you’re watching is updated. ![Subscribe to get email alerts for feedback](https://www.bolddesk.com/wp-content/uploads/2023/04/11a8d7d7-sshot-4.png) Subscribe to Get Email Alerts for Feedback ### How to monitor your feedback You can track the status of your feedback in the My Feedback page. Once a BoldDesk team member starts working on your feedback, we will update its status and you will receive an email with all the details about the update. ![Monitor your feedback](https://www.bolddesk.com/wp-content/uploads/2023/04/4e81c5d9-sshot-5.png) Track Updates in Your Feedback ## Bottom line We have created a simple, user-friendly portal where you can share your thoughts and suggestions for BoldDesk with us. Your feedback is incredibly valuable as it helps us improve our services and makes BoldDesk a better platform for everyone. We welcome all opinions and ideas, and we carefully review each one of them. We can’t wait to hear from you! So, go ahead and share your thoughts on our feedback portal today! **Related articles** - [Customer Self-Service Portal: Tips, Benefits, and Examples](https://www.bolddesk.com/blogs/customer-self-service-portal) - [How to Utilize Customer Feedback to Grow Your Business](https://www.bolddesk.com/blogs/customer-feedback) - [Customer Feedback Loop: Importance and How to Close It](https://www.bolddesk.com/blogs/customer-feedback-loop) ABOUT THE AUTHOR [![Picture of Sathya Ayothi](https://secure.gravatar.com/avatar/cf795e18179a39e9c6a3ec99b083103d3f0ca6547e3330bb3f4d6c9c95439a37?s=300&d=mm&r=g)](https://www.bolddesk.com/author/sathya-ayothi) [Sathya Ayothi](https://www.bolddesk.com/author/sathya-ayothi) Sathya, a lead customer service specialist dedicated to strengthening support experiences through clear insights, strategic communication, and practical guidance. Leveraging expertise in documentation and customer-focused content, helps organizations empower teams, enhance satisfaction, and deliver meaningful, solution-driven interactions. Connect with the author on [LinkedIn](https://www.linkedin.com/in/sathya-ayothi-45012730b/). 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