--- title: "Best Freshdesk Alternative | Save 70% with BoldDesk" description: "Looking for a Freshdesk alternative? Switch to BoldDesk for advanced help desk features, affordable pricing, and smooth migration. Try BoldDesk today!" url: "https://www.bolddesk.com/alternative/freshdesk" last_updated: 2026-10-22 --- # Switch from Freshdesk Keep the power, cut up to 77% of the cost vs Freshdesk Enterprise - Free migration & onboarding - 3M+ tickets migrated - Zero data loss, zero downtime - Easy to use and faster to deploy across teams [Start Free Trial](https://app.bolddesk.com/signup?) [Talk to Migration Expert](https://www.bolddesk.com/freshdesk-free-migration) - No credit card required - Cancel anytime Trusted by global brands and growing teams alike ## Why teams choose BoldDesk over Freshdesk Compare both on [G2](https://www.g2.com/compare/bolddesk-vs-freshdesk). Enterprise-ready with SOC 2 Type 2, GDPR and HIPAA (with a signed BAA) ![BoldDesk](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2025/11/622a7f72-bolddesk-icon.svg) ![g2 logo](https://www.bolddesk.com/wp-content/uploads/2025/11/f062cb62-g2-logo.svg) ![Freshdesk logo featuring a green rounded-drop icon with a white headset symbol next to the Freshdesk wordmark in gray text](https://www.bolddesk.com/wp-content/uploads/2026/08/Why-teams-choose-BoldDesk-over-Freshdesk.webp) ![High Performer, Momentum Leader, Best Results, Best Usability, Mid-Market High Performer, Leader.](https://www.bolddesk.com/wp-content/uploads/2026/06/High-Performer-Momentum-Leader-Best-Results-Best-Usability-Mid-Market-High-Performer-Leader.webp) ## Switch from Freshdesk at Zero Risk - Free, done-for-you migration handled by BoldDesk experts. - No data loss, no downtime — keep supporting customers while you switch. - 3M+ tickets securely migrated to BoldDesk. - Move everything: tickets, articles, customers, companies, tags, etc. - Go live fast with proven migration playbooks and best practices. [Book a 1:1 Freshdesk Migration Call](https://www.bolddesk.com/freshdesk-free-migration) ![Freshdesk alternative migration graphic shows documents moving to a green support chat headset icon for a data transfer flow.](https://www.bolddesk.com/wp-content/uploads/2026/06/Freshdesk-alternative-migration-graphic-shows-documents-moving-to-a-green-support-chat-headset-icon-for-a-data-transfer-flow.webp) ## Why BoldDesk Outshines Freshdesk Transparent pricing, faster setup, and smarter AI, with every feature in one plan. | ![BoldDesk Logo](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2025/11/045b2752-bolddesk-logo.svg) | | ![Freshdesk logo with green headset icon beside brand name, representing modern customer support software tools.](https://www.bolddesk.com/wp-content/uploads/2026/07/Freshdesk-logo-1.webp) | | --- | --- | --- | | **Save up to 77% vs Freshdesk Enterprise (billed annually, 5 to 50 agents)** Transparent plans and simple AI credits so finance teams always know the bill. | | **Costs rise as your team scales** Per-agent plans cost $19, $55 or $89 a month, billed annually. Add-ons are priced separately. | | **Get Every Feature in One Simple Plan** All essential features included in a single, transparent plan—no tier restrictions or forced upgrades as you scale. | | **Pay more to unlock key features** Copilot, multiple SLAs and custom dashboards need Pro or higher. Skill-based routing, audit logs and sandbox need Enterprise. | | **Modern, intuitive interface** Clean layouts and sensible defaults help teams get productive quickly. | | **Admin options vary by plan** Some workflow and admin features are only available on Pro or Enterprise. | | **Fast launch with free migration** Our team migrates tickets and workflows for you, and gets you live quickly. | | **14-day Enterprise trial** Teams can try the Enterprise plan for 14 days before choosing a plan. | | **AI Agent built-in at a predictable cost** AI credits included every month and straightforward pricing help teams adopt AI without billing surprises. | | **AI priced per session and per agent** AI Agent includes 500 free sessions once per account, then $49 per 100 sessions. Copilot is $29 per agent a month on Pro and Enterprise. | | **Simplified, guided onboarding** Best-practice workflows, personalized onboarding, and a success team to get everyone productive quickly. | | **Onboarding depends on your setup** Time spent on processes, workflows and agent training depends on your configuration. | ## Ready to move on from Freshdesk? Get the same enterprise-grade support platform, up to 77% savings vs Freshdesk Enterprise (billed annually, 5 to 50 agents), and a migration team that does the heavy lifting for you. - Free Migration & Onboarding - Automate up to 90% of routine support tasks - 100+ Rich Features - No credit card required [Book a 1:1 Freshdesk Migration Call](https://www.bolddesk.com/freshdesk-free-migration) ![A customer support agent manages app conversations, ticket statuses, and resolutions from one connected help desk system now.](https://www.bolddesk.com/wp-content/uploads/2026/06/A-customer-support-agent-manages-app-conversations-ticket-statuses-and-resolutions-from-one-connected-help-desk-system-now.webp) ### Get Started with BoldDesk Start your free 15-day trial. No credit card required! 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We’ve sent a link to . ### One platform that covers all your customer support needs - 10x Faster — Instant AI-first replies with no delays - 90%+ CSAT — Customers love the speed & reliability - Enterprise-Grade Security — SOC 2 Type 2, GDPR & HIPAA (with BAA) Trusted by global brands and growing teams alike ![Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos](https://www.bolddesk.com/wp-content/uploads/2026/07/Trusted-by-Companies-Mobile-1.webp)