---
title: "AI Help Desk Software | Ticket AI Agent | BoldDesk"
description: "AI help desk software with a ticket AI agent that resolves support tickets — assigned by automation. Flat AI rates, no per-resolution fees."
url: "https://www.bolddesk.com/agent-builder"
last_updated: 2026-10-27
---

BoldDesk AI Agent Builder

# Build AI Agents That Resolve Tickets Your Way, Without Code or Extra Headcount

Create agents for any support job. Give them your knowledge, tools, and rules, then let them reply, take action, and escalate tickets when needed.

[Build Your First AI Agent](https://app.bolddesk.com/signup?)

[Book a Demo](https://www.bolddesk.com/request-demo)

-   No credit card required
-   Free onboarding
-   Cancel anytime

![The BoldDesk Agent Builder listing AI agents with their creator, created date, published status and last modified details](https://www.bolddesk.com/wp-content/uploads/2026/10/Agent_Builder_%20AutoPlus_Banner_Image_21.webp)

Trusted by Companies of All Sizes

![G2 Spring 2026 awards showcase 4.5/5 rating with Leader, High Performer, Momentum Leader and Best Results badges earned](https://www.bolddesk.com/wp-content/uploads/2026/07/G2-badge-image.webp)

Backed by Syncfusion

41K+

Companies worldwide

25+

Years in business

80%

of the Fortune 500 use Syncfusion software

* * *

3M+

Tickets Migrated

Free

Migration & Onboarding

SOC 2, GDPR & HIPAA

Compliant

99.9%

Uptime SLA

Build in minutes

## If You Can Explain It to a New Hire, You Can Build It

1

### Write the Instructions

Describe the agent's job in plain language: what to handle, how to respond, and when to ask for approval.

2

### Add Your Knowledge

Load files, Q&A, websites and your knowledge base into the library, so answers stay accurate.

3

### Choose Its Tools

Turn on web search, file or image generation, and connect [MCP servers or API actions](https://www.bolddesk.com/ai-actions-and-mcp).

4

### Put It to Work

Assign the agent to tickets or add it to a trigger to start automating support tasks.

[Build Your First AI Agent](https://app.bolddesk.com/signup?)

Custom agents

## Build the Agent Every Request Needs

Every support team is different, so build agents around your own processes. Here are some examples:

### Weekend Critical Alert Agent

Alerts your team on WhatsApp only when a weekend ticket has real business impact.

### Commitment Timeline Agent

Aligns the ticket’s due date with the update date promised to the customer.

### Ticket Status Agent

Corrects “Waiting for Customer” to “Waiting for Clarification” when you still need details.

**Agents that work as a team:** Connect your agents so one can call another. A front-line agent passes a billing question to your refund agent, so the customer receives one complete answer.

Your rules

## You Set the Rules. Your Agents Follow Them

### Decide What Needs a Human

Add approval conditions to the instructions, such as requiring approval for refunds over $200. The agent pauses until a reviewer signs off.

### Decide What It Can See

Agents read the screenshots and photos customers attach, so you can build agents that resolve visual issues too.

### Decide How Deep It Goes

Give agents complex research tasks. They work in the background while the ticket keeps moving, then post the answer when ready.

AI agent assignment

## Build an Agent for Every Role on a Ticket

Create agents for three roles and assign them to tickets, so every ticket is analyzed, answered and supported.

### Background Agent

Analyzes tickets behind the scenes and shares useful insights to improve support.

[Explore More →](https://www.bolddesk.com/background-agent)

### Response Agent

Writes and sends accurate, on-brand replies directly to customers on their tickets, across every channel.

[Explore More →](https://www.bolddesk.com/support-agent)

### Assist Agent

Suggests reply options tailored to the conditions you set, helping your team resolve tickets faster.

[Explore More →](https://www.bolddesk.com/assist-agent)

Workflow automation

## Turn Your Support Playbook Into Hands-Free Workflows

Build [trigger orchestrations](https://support.bolddesk.com/kb/article/24910/how-to-update-ticket-fields-using-ai-trigger-orchestration-in-bolddesk) that answer, tag, and prioritize every new ticket the moment it arrives, so nothing waits in the queue. Create as many as you need, and BoldDesk runs the right one for each event.

1.  Trigger: New ticket created
2.  Answer the customer
3.  Tag the ticket
4.  Set priority
5.  Keep the customer updated
6.  Close ticket once resolved

Pricing

## Three Simple Plans. Unlimited Human Agents.  
No Expensive Upgrades.

-    Free trial
-    No card required
-    No lock-ins
-    No hidden costs

### Plans and prices

### Scale AI

AI-first email and self-service support

**$99** /month

Billed $1,188/year

AI credits / month **500**

Human agents **Unlimited **Fair usage policy** Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. [Read the full policy →](https://www.bolddesk.com/legal/terms-of-use)**

Extra credits $40 / 1,000

[Start Free Trial](https://app.bolddesk.com/signup?planId=9&billingCycleId=2)

Includes

-   Email AI Agent and ticketing
-   Knowledge base
-   Workflow automation
-   Custom fields, views, status
-   Web widgets and forms

Most popular

### Momentum AI

AI on every channel, with routing and SLAs

**$499** /month

Billed $5,988/year

AI credits / month **1,000**

Human agents **Unlimited **Fair usage policy** Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. [Read the full policy →](https://www.bolddesk.com/legal/terms-of-use)**

Extra credits $40 / 1,000

[Start Free Trial](https://app.bolddesk.com/signup?planId=10&billingCycleId=2)

Everything in Scale AI, plus:

-   AI Agent on chat, WhatsApp, social and SMS
-   Auto-assignment
-   Multiple SLAs and escalations
-   CSAT surveys
-   Custom roles

### Enterprise AI

Multi-brand, compliance and advanced reporting

**$999** /month

Billed $11,988/year

AI credits / month **2,500**

Human agents **Unlimited **Fair usage policy** Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. [Read the full policy →](https://www.bolddesk.com/legal/terms-of-use)**

Extra credits $40 / 1,000

[Start Free Trial](https://app.bolddesk.com/signup?planId=11&billingCycleId=2)

Everything in Momentum AI, plus:

-   Multi-brand help desk and KB
-   HIPAA compliance
-   Ticket approvals
-   Agent shifts
-   Custom dashboards and scheduled reports

**How credits work:** 1–2 credits for an answer or draft, 3–5 for a lookup, and 8–12 for a multi-step workflow. Handoffs to humans are free.

-   AI agents included
-   Unlimited agents included
-   No hidden fees

## Don't Take Our Word For It

Support teams running BoldDesk in their own words.

[Read Reviews](https://www.g2.com/products/bolddesk/reviews#reviews)

-   ["BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products." **John S** Head of Customer Support Ethos Beauty Partners](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9784683)
-   ["The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine." **Harsha R** Support Team Lead LTIMindtree](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9622891)
-   ["BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully." **Carlos R** VP of Operations Movisis Tecnologia Limited](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-10307535)
-   [“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.” **Amy** Syncfusion](https://www.bolddesk.com/customers/syncfusion)
-   [“Almost overnight, a problem that I've been fighting with every other day went away.” **Mike Omiccioli** Apexa iQ](https://www.bolddesk.com/customers/apexaiq)
-   [“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented.” **Luc Fombonne** ioteecs](https://www.bolddesk.com/customers/ioteecs)

Security & Compliance

## Enterprise-Grade Security and Compliance

The agent works inside the same secure infrastructure and access controls as the rest of your help desk — grounded in your content, holding only the scopes you grant.

-   SOC 2 & GDPR compliant
-   AES-256 encrypted infrastructure
-   SSO and IP restrictions

-   Role-based access control and audit logs
-   HIPAA-ready workflows
-   Secure cloud architecture

![Security compliance badges showing SOC 2, RBAC, GDPR and HIPAA standards for data protection and access control systems](https://www.bolddesk.com/wp-content/uploads/2026/05/Enterprise-Grade-Security-and-Compliance--1024x632.webp)

## Frequently Asked Questions

Do I need to code to build an AI agent?

No. You write instructions in plain language, add knowledge, and pick tools. No developers needed.

How many agents can I build?

As many as your team needs. Build one for each type of request and connect them so they can hand work to each other.

How do I stop an agent from making risky decisions?

Add approval conditions to the agent’s instructions. When a request meets those conditions, the agent waits for a reviewer’s approval before proceeding.

Can AI agents use our existing tools?

Yes. Connect your existing systems, such as your order management system, CRM, or billing tool, through MCP servers or API actions. Agents can then look up orders, update records, and perform tasks for your customers. Built-in web search, file generation, and image generation are also available when an agent needs them.

How are AI credits counted?

By task complexity: 1–2 credits for answers, summaries, and drafts; 3–5 for tasks using one skill or connected system; and 8–12 for multi-step workflows across several systems. Handoffs to a human with no AI answer are free.

## Your Support Process, Built Into AI Agents

Build your first agent today and watch it handle real tickets from day one.

[Build Your First AI Agent](https://app.bolddesk.com/signup?)

[Book a Demo](https://www.bolddesk.com/request-demo)

-   No credit card required

-   Free migration

-   Cancel anytime