--- title: "About BoldDesk | Customer Support Software Company" description: "BoldDesk was created out of our experience and is used by our teams to deliver customer service across all our products." url: "https://www.bolddesk.com/about-us" last_updated: 2026-09-15 --- # About Us Syncfusion®, the company behind BoldDesk®, has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,900 UI widgets and frameworks that help reduce time and complexity when developing mobile, web, and desktop applications. Our [ecosystem of compatible developer control suites, embeddable BI platforms, and business software](https://www.syncfusion.com/pages/syncfusion-ecosystem/) is used by many leading organizations, including over 400 of the Fortune 500. We serve more than a million users based in almost every country on the planet. Our technical teams provide support out of five global locations in the USA, India, and Kenya. Over the past two decades, we have learned quite a bit about providing an optimal support experience on a global scale for complex use cases. Our support system is backed by software systems that track every detail accurately. Nothing is left to chance. Customers appreciate that every detail is tracked to completion. Such actions let them know that we care, not just with words in a support policy, but in practice, day after day, year after year. BoldDesk was created out of our experience and is used by our teams to deliver customer service across all our products. We have built a product that will enable you to provide true world-class service to your customers. You do not have to spend a fortune or sign years-long contracts to use BoldDesk. As Syncfusion always does, we have created a flexible and transparent pricing model that clearly lays out all the costs involved up front so that you will have no surprises in the future. Our pricing model has also been designed to scale well with higher rates of usage, so you can comfortably integrate BoldDesk into all the service workflows within your organization. Please [contact us](https://www.bolddesk.com/contact-us) if you have any questions—we would love to hear from you. Trusted by companies of all sizes ## Company Overview Fortune 500 companies 400 + Developers 1 M+ Companies 41 K+ Years in business 25 Leadership ## Meet the team ![Chairman of the Board and President](https://www.bolddesk.com/wp-content/uploads/2026/02/Stefan-Hoenig-300x300.webp) ### STEFAN HOENIG Chairman of the Board and President ![CEO](https://www.bolddesk.com/wp-content/uploads/2026/02/Daniel-Jebaraj-300x300.webp) ### DANIEL JEBARAJ CEO ![Senior VP/Technical Support Advisor](https://www.bolddesk.com/wp-content/uploads/2026/02/Clay-Burch-300x300.webp) ### CLAY BURCH Senior VP/Technical Support Advisor ![Senior VP - Development](https://www.bolddesk.com/wp-content/uploads/2026/02/Davis-Jebaraj-300x300.webp) ### DAVIS JEBARAJ Senior VP - Development ![VP - Technical Support](https://www.bolddesk.com/wp-content/uploads/2026/02/Srilatha-Rajamani-300x300.webp) ### SRILATHA RAJAMANI VP - Technical Support ![VP - Business Development](https://www.bolddesk.com/wp-content/uploads/2026/02/Marissa-Keller-Outten-300x300.webp) ### MARISSA KELLER OUTTEN VP - Business Development ![Professional headshot of a person wearing a dark shirt.](https://www.bolddesk.com/wp-content/uploads/2026/02/Tres-Watkins-300x300.webp) ### TRES WATKINS VP - Content ![VP - Sales](https://www.bolddesk.com/wp-content/uploads/2026/02/Christian-Grossmann-300x300.webp) ### CHRISTIAN GROSSMANN VP - Sales ![VP - Sales](https://www.bolddesk.com/wp-content/uploads/2026/02/Brad-Freeman-300x300.webp) ### BRAD FREEMAN VP - Sales ![VP - Marketing](https://www.bolddesk.com/wp-content/uploads/2026/02/Alicia-Morris-300x300.webp) ### ALICIA MORRIS VP - Marketing ![VP - Training](https://www.bolddesk.com/wp-content/uploads/2026/02/Sabrena-Wallace-300x300.webp) ### SABRENA WALLACE VP - Training ![General Counsel](https://www.bolddesk.com/wp-content/uploads/2026/02/Jaclyn-Vidusic-300x300.webp) ### JACLYN VIDUSIC General Counsel ![VP - Client Services](https://www.bolddesk.com/wp-content/uploads/2026/02/Pat-Staley-300x300.webp) ### PAT STALEY VP - Client Services ![Director of Development](https://www.bolddesk.com/wp-content/uploads/2026/02/Stephen-Jebaraj-300x300.webp) ### STEPHEN JEBARAJ Director of Development