What Can You Do with BoldDesk?

What Can You
Do with BoldDesk?

Efficient help desk software for managing your support email, automating repetitive tasks, and improving your customer’s experience.

Ticketing Software

Ticketing system for customer support teams

Track all your support requests, collaborate with your teammates, automate ticket assignments, increase agent productivity, customize support forms, and set up your own SLA and business hours.

Automation V3

Automation

Automate repeating tasks and save time

Using no-code automation, create a business-specific operation workflow. Create custom triggers in seconds with a provided builder and minimize the time spent on repetitive tasks.

Contact Management

Organize customer information in one place

Manage all your individual customer and company information in one place. Track all tickets, activity history, and notes directly from contact and contact group views.

Organize customer information in one place
Client portal software for customer support

Customer Portal

Client portal software for customer support

A client portal lets you offer your clients the ability to track their support requests, organization-wide tickets, and tickets cc’d. Customize the portal to apply brand identity. Use your custom domain.

Customization

Customize to your business needs

Create custom fields to customize ticket forms to fit your business needs, add your own branding, and customize agent roles and statuses to match your workflow.

Customize to your Business Needs
Make Smart Decision with Reports & Dashboards

Support Analytics

Analyze your data with reports and dashboards

Monitor every aspect of your support experience, track SLAs, and improve customer satisfaction and team performance for your business.

App Integrations

Seamlessly integrate all your favorite tools

Integrate with your favorite tools and apps, allowing you to simplify workflows, reduce data clutter, and increase your productivity.

Integration

Ticketing Software

Ticketing system for customer support teams

Track all your support requests, collaborate with your teammates, automate ticket assignments, increase agent productivity, customize support forms, and set up your own SLA and business hours.

Automation V3

Automation

Automate repeating tasks and save time

Using no-code automation, create a business-specific operation workflow. Create custom triggers in seconds with a provided builder and minimize the time spent on repetitive tasks.

Organize customer information in one place

Contact Management

Organize customer information in one place

Manage all your individual customer and company information in one place. Track all tickets, activity history, and notes directly from contact and contact group views.

Client portal software for customer support

Customer Portal

Client portal software for customer support

A client portal lets you offer your clients the ability to track their support requests, organization-wide tickets, and tickets cc’d. Customize the portal to apply brand identity. Use your custom domain.

Customize to your Business Needs

Customization

Customize to your business needs

Create custom fields to customize ticket forms to fit your business needs, add your own branding, and customize agent roles and statuses to match your workflow.

Make Smart Decision with Reports & Dashboards

Support Analytics

Analyze your data with reports and dashboards

Monitor every aspect of your support experience, track SLAs, and improve customer satisfaction and team performance for your business.

Integration

App Integrations

Seamlessly integrate all your favorite tools

Integrate with your favorite tools and apps, allowing you to simplify workflows, reduce data clutter, and increase your productivity.

Who We Are –BoldDesk by Syncfusion

Syncfusion has been helping developers worldwide build powerful line-of-business software for over 20 years.Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce development time and complexity.

 

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Fortune 500 Companies
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Developers
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Companies
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Years in Business
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Fortune 500 Companies
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Developers
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Companies
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Years in Business

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