Simplify Your Customer Service with Modern Help Desk Software
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Syncfusion is trusted by the world's leading companies
Powerful ticketing software
Shared Inbox / Email Ticketing
Convert all incoming customer support emails into tickets and respond to them via email.
Advanced Ticket Views
Tagging
Internal Collaboration
Canned Response
Time Tracking
Ticket Links
Shared Inbox / Email Ticketing
Convert all incoming customer support emails into tickets and respond to them via email.
Advanced Ticket Views
Use advanced filters to view a subset of tickets. Save and share filtered views with an entire organization or a specific group.
Tagging
Using tags and labels can help you better organize and add context to your support tickets.
Internal Collaboration
Collaborate with internal teams by using private tickets or private notes.
Canned Response
Respond to tickets quickly with frequently used saved response templates.
Time Tracking
Agents can record the amount of time they spend on each ticket.
Ticket Links
Using the link-ticket feature, you can link a ticket with another ticket. Use this feature to link related or child tickets and to split larger tickets.
Automate your repetitive tasks
Auto assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Create your own workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on selected criteria every hour.
Setting up SLA
A service level agreement, or SLA, automatically sets a support team’s goal response and resolution times that your support team should provide for a ticket. Set different work hours and holidays for support team members distributed across different time zones in accordance with the business hours used in the SLA.
Improve customer satisfaction (CSAT)
Send surveys to customers to gauge their satisfaction with the services they received. Automate post actions when receiving negative feedback.
Automate your repetitive tasks
Auto assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first matched rule.
Create your own workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on selected criteria every hour.
Setting up SLA
A service level agreement, or SLA, automatically sets a support team’s goal response and resolution times that your support team should provide for a ticket. Set different work hours and holidays for support team members distributed across different time zones in accordance with the business hours used in the SLA.
Improve customer satisfaction (CSAT)
Send surveys to customers to gauge their satisfaction with the services they received. Automate post actions when receiving negative feedback.
Automate your repetitive tasks
Auto Assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Create Your Own Workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on selected criteria every hour.
Setting Up SLA
A service level agreement, or SLA, automatically sets a support team’s goal response and resolution times that your support team should provide for a ticket. Set different work hours and holidays for support team members distributed across different time zones in accordance with the business hours used in the SLA.
Improve Customer Satisfaction (CSAT)
Send surveys to customers to gauge their satisfaction with the services they received. Automate post actions when receiving negative feedback.
Customize to your business needs
Ticket creation form
Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand you manage.
Customize the help center to retain brand identity
Brand Identity
Personalize the help center with your company logo, brand colors, logins, and general settings.
Single sign-on
Help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Domain Mapping
Map your custom domain as part of brand-specific customization.
Personalization
Personalize your ticket by changing its layout, view, page count, and sort order.
Personalize email templates
Email templates allow you to modify predefined email content.
Custom agent roles
Create a set of permissions based on agent roles tailored to your organization’s specific needs.
Customize to your business needs
Ticket forms
Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand you manage.
Learn more about customization 
Customize the help center to retain brand identity
Brand Identity
Personalize the help center with your company logo, brand colors, logins, and general settings.
Single sign-on
Help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Domain Mapping
Map your custom domain as part of brand-specific customization.
Personalization
Personalize your ticket by changing its layout, view, page count, and sort order.
Learn more about customization
Personalize email templates
Email templates allow you to modify predefined email content.
Custom agent roles
Create a set of permissions based on agent roles tailored to your organization’s specific needs.
Learn more about customization
Customize to your business needs
Ticket creation form
Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand you manage.
Rebranding
Customize the help center to retain brand identity
Brand Identity
Personalize the help center with your company logo, brand colors, logins, and general settings.
Single sign-on
Help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Domain Mapping
Map your custom domain as part of brand-specific customization.
Personalization
Personalize your ticket by changing its layout, view, page count, and sort order.
Personalize email templates
Email templates allow you to modify predefined email content.
Custom agent roles
Create a set of permissions based on agent roles tailored to your organization’s specific needs.
Client portal software for customer support
A client portal lets your customers track their support requests, organization-wide tickets, and tickets cc’d. Customize the portal to apply brand identity. Use your custom domain.
Analyze your data with reports and dashboards
Monitor every aspect of your support experience, track SLAs, and improve customer satisfaction and team performance for your business.
Embeddable widgets and forms
Include a ticket creation widget or form on any website.
Help widget
By adding a small piece of script, you can create a personalized help widget and embed it in any external website, such as WordPress.
Contact Us web form
Incorporate a contact form into any external website, such as WordPress. When a customer submits a request, a ticket is automatically created.
Seamlessly integrate all your favorite tools
Integrate with your favorite tools and apps, allowing you to simplify workflows, reduce data clutter, and increase your productivity.
Client portal software for customer support
A client portal lets customers track their support requests, organization-wide tickets, and tickets cc’d. Customize the portal to apply brand identity. Use your custom domain.
Analyze your data with reports and dashboards
Monitor every aspect of your support experience, track SLAs, and improve customer satisfaction and team performance for your business.
Embeddable widgets and forms
Include a ticket creation widget or form on any website.
Help widget
By adding a small piece of script, you can create a personalized help widget and embed it in any external website, such as WordPress.
Contact Us web form
Incorporate a contact form into any external website, such as WordPress. When a customer submits a request, a ticket is automatically created.
Seamlessly integrate all your favorite tools
Integrate with your favorite tools and apps, allowing you to simplify workflows, reduce data clutter, and increase your productivity.
Customer Portal Software
A client portal lets your customers track their support requests, organization-wide tickets, and tickets cc’d. Customize the portal to apply brand identity. Use your custom.
Analyze your data with reports and dashboards
Monitor every aspect of your support experience, track SLAs, and improve customer satisfaction and team performance for your business.
Embeddable widgets and forms
Include a ticket creation widget or form on any website.
Help widget
By adding a small piece of script, you can create a personalized help widget and embed it in any external website, such as WordPress.
Contact Us web form
Incorporate a contact form into any external website, such as WordPress. When a customer submits a request, a ticket is automatically created.
Seamlessly integrate all your favorite tools
Integrate with your favorite tools and apps, allowing you to simplify workflows, reduce data clutter, and increase your productivity.
Why should you use BoldDesk?
BoldDesk is a cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve overall customer experience.
- Speed up support response time
- Improve customer satisfaction
- Increase support agent productivity
- Save time by automating repetitive work
- Make informed decisions using in-built analytics
- Replace traditional email-based support
- Avoid hassle of installation and maintenance
- Use a modern and intuitive UI
- Customize and rebrand to suit your business
- Manage your customers in one place
Organize customer information in one place
Organize your customer data
Maintain customer data in a central location for your staff to obtain the most up-to-date information.
Expand customer profile data
Contact and contact group custom fields allow you to record nearly anything relevant to your business.
Add more information to the profile of the user you’re working with.
Segment data
Contacts and contact groups can be tagged based on their business, revenue, and other characteristics, making it easier to filter them later.
Using Webhooks and the BoldDesk API, you can keep track of your customer data in real time
Webhook
Contacts and contact group changes made in BoldDesk can be pushed to your internal system.
BoldDesk API’s
You can change contact details in BoldDesk from your internal system.
Organization customer information in one place
Organize your customer data
Maintain customer data in a central location for your staff to obtain the most up-to-date information.
Learn more about contact management
Expand profile data
Contact and contact group custom fields allow you to record nearly anything relevant to your business.
Add more information to the profile of the user you’re working with.
Learn more about contact management
Segment data
Contacts and contact groups can be tagged based on their business, revenue, and other characteristics, making it easier to filter them later.
Learn more about contact management
Using Webhooks and the BoldDesk API, you can keep track of your customer data in real time.
Webhook
Contacts and contact group changes made in BoldDesk can be pushed to your internal system.
BoldDesk API’s
You can change contact details in BoldDesk from your internal system.
Learn more about contact management
Organization customer information in one place
Organize your customer data
Maintain customer data in a central location for your staff to obtain the most up-to-date information.
Expand profile data
Contact and contact group custom fields allow you to record nearly anything relevant to your business.
Add more information to the profile of the user you’re working with.
Segment data
Contacts and contact groups can be tagged based on their business, revenue, and other characteristics, making it easier to filter them later.
Using Webhooks and the BoldDesk API, you can keep track of your customer data in real time
Webhook
Contacts and contact group changes made in BoldDesk can be pushed to your internal system.
BoldDesk API’s
You can change contact details in BoldDesk from your internal system.
Who we are –BoldDesk by Syncfusion
Syncfusion has been helping developers worldwide build powerful line-of-business software for over 20 years Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce development time and complexity.
Looking for help desk software? Try BoldDesk for free
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Easy setup
Free 15-day trial
No credit card required
Easy setup
