Simplify Your Customer Service With Modern Help Desk Software
Powerful, customizable, and budget friendly.
Syncfusion is trusted by the world's leading companies
What Can You Do with BoldDesk?
What Can You
Do with BoldDesk?
Efficient help desk software for managing your support email, automating repetitive tasks, and improving your customer’s experience.
Ticketing Software
Ticketing system for customer support teams
Track all your support requests, collaborate with your teammates, automate ticket assignments, increase agent productivity, customize support forms, and set up your own SLA and business hours.
Automation
Automate repeating tasks and save time
Using no-code automation, create a business-specific operation workflow. Create custom triggers in seconds with a provided builder and minimize the time spent on repetitive tasks.
Contact Management
Organize customer information in one place
Manage all your individual customer and company information in one place. Track all tickets, activity history, and notes directly from contact and contact group views.
Customer Portal
Client portal software for customer support
A client portal lets you offer your clients the ability to track their support requests, organization-wide tickets, and tickets cc’d. Customize the portal to apply brand identity. Use your custom domain.
Customization
Customize to your business needs
Create custom fields to customize ticket forms to fit your business needs, add your own branding, and customize agent roles and statuses to match your workflow.
Support Analytics
Analyze your data with reports and dashboards
Monitor every aspect of your support experience, track SLAs, and improve customer satisfaction and team performance for your business.
App Integrations
Seamlessly integrate all your favorite tools
Integrate with your favorite tools and apps, allowing you to simplify workflows, reduce data clutter, and increase your productivity.
Ticketing Software
Ticketing system for customer support teams
Track all your support requests, collaborate with your teammates, automate ticket assignments, increase agent productivity, customize support forms, and set up your own SLA and business hours.
Automation
Automate repeating tasks and save time
Using no-code automation, create a business-specific operation workflow. Create custom triggers in seconds with a provided builder and minimize the time spent on repetitive tasks.
Contact Management
Organize customer information in one place
Manage all your individual customer and company information in one place. Track all tickets, activity history, and notes directly from contact and contact group views.
Customer Portal
Client portal software for customer support
A client portal lets you offer your clients the ability to track their support requests, organization-wide tickets, and tickets cc’d. Customize the portal to apply brand identity. Use your custom domain.
Customization
Customize to your business needs
Create custom fields to customize ticket forms to fit your business needs, add your own branding, and customize agent roles and statuses to match your workflow.
Support Analytics
Analyze your data with reports and dashboards
Monitor every aspect of your support experience, track SLAs, and improve customer satisfaction and team performance for your business.
App Integrations
Seamlessly integrate all your favorite tools
Integrate with your favorite tools and apps, allowing you to simplify workflows, reduce data clutter, and increase your productivity.
Who We Are –BoldDesk by Syncfusion
Syncfusion has been helping developers worldwide build powerful line-of-business software for over 20 years.Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce development time and complexity.